: Microsoft has lost my controller and have been making me go in circles for over a month.

Discus and support : Microsoft has lost my controller and have been making me go in circles for over a month. in XboX Networking Hardware to solve the problem; : Microsoft has lost my controller and have been making me go in circles for over a month. On the 29th of March 2021, I sent my new Xbox series x... Discussion in 'XboX Networking Hardware' started by RethaTiti, May 9, 2021.

  1. RethaTiti
    RethaTiti Guest

    : Microsoft has lost my controller and have been making me go in circles for over a month.


    : Microsoft has lost my controller and have been making me go in circles for over a month.
    On the 29th of March 2021, I sent my new Xbox series x controller over to Microsoft for repairs due to a problem with the right trigger. The package was collected a few days late and the order was received. Microsoft then said they’d send a replacement for the controller on the 7th of April via UPS. I tried tracking my package but I couldn’t because the tracking information I received was incorrect. I tried reaching support but they said that there may be up to 3 week delays for the delivery so I waited till then and I didn’t receive my controller. I have spoken to multiple Xbox gamers and specialists who said they’d review the process and get back to me within a few days but it’s been a month now and none of the people I’ve spoken to have been of much help and never got back to me with good news. I have tried being patient considering the COVID circumstances but the package never left the country so I don’t understand the delay. I have already received two separate emails claiming to have resolved my issue or delivered the controller but it simply isn’t true. I have just recently bought the controller with the new Xbox so my warranty should still cover any costs. I can’t keep coming back to the support team only to be let down, can you please help me?

    :)
     
    RethaTiti, May 9, 2021
    #1
  2. KindGryphon Win User

    Microsoft has lost my controller and have been making me go in circles for over a month.

    like I said I’ve been doing that for over a month, this is my last resort seeing as how y’all don’t give a damn
    Its not that us here on these forums don't care. Its that we are all literally just gamers here such as yourself. No one here except moderators (who at most would only be able to point you in the right direction) work for Microsoft.

    So for those most part when you post something in these forums its literally just fellow gamers responding.
  3. demonizer andy Win User

    Microsoft has lost my controller and have been making me go in circles for over a month.

    unfortunately these pages are only for general advice, i would head back over to the support pages and use one of the contact numbers if available to speak to someone on the phone to help with your query, or ask an agent for the relevant contact information.
  4. RethaTiti Win User

    Microsoft has lost my controller and have been making me go in circles for over a month.

    like I said I’ve been doing that for over a month, this is my last resort seeing as how y’all don’t give a damn
  5. CL Gods Soldier Win User

    Why do you hate your customers?

    I have had several issues with microsoft before with customer service. The chat has been the most helpful and they even followed up with me through email to let me know the status of my concern (lost my elite controller). You should try the chat
    more.
    This has been going on over the course of a month and a half and I have had people email me from the chat to ask that. Still no one, I have 3 operators sending me scripted emails of we are sorry we cant help, but has the problem been resolved. And after the
    5th or 6th time writing actual. Thought filled emails, be I just tell them now that no it's not fixed please look over your messages and my account notes.
  6. steelmonkey60 Win User

    Controller right stick turns to the right slowly

    Uh oh,my last two controllers that went bad that's how it started then slowly over a month it got steadily worse to the point where it was faster to go a full circle left spin
Thema:

: Microsoft has lost my controller and have been making me go in circles for over a month.

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