Microsoft has hands down the worst support i've ever encountered.

Discus and support Microsoft has hands down the worst support i've ever encountered. in XBoX on Consoles to solve the problem; Two months ago, someone hacked my account and made two purchases for gift-cards totaling 35$. I changed my account login details within the minute. The... Discussion in 'XBoX on Consoles' started by sanddSY, Jun 2, 2020.

  1. sanddSY
    sanddSY Guest

    Microsoft has hands down the worst support i've ever encountered.


    Two months ago, someone hacked my account and made two purchases for gift-cards totaling 35$. I changed my account login details within the minute. The only thing left was to get a refund.... I would never in a million years have expected this to be such
    a complete **** show.

    For starters, they allowed someone to login to my account from an IP address i have never used. They stop the person by asking for any additional verification, nor did they send me an alert to notify me of a suspicious login. When i looked up the IP it was
    a blacklisted IP from the Midwest. Not sure why that raised zero red flags. The gift cards were redeemed to someone with a different name and Xbox.

    After a week of talking with support staff, i finally was told that my refund request had been approved by the refund department and that i would receive my refund in just a few hours. A month and a half passed by and i still have not received my refund. I
    chatted again today with a support agent who told me that the agent who informed me i would be getting my money back was "too eager to help" and that it was in fact impossible to refund me.

    The lack of consistency here is driving me insane, i understand 35$ is not that much money but this has been the worst customer service experience i have ever had.

    :)
     
    sanddSY, Jun 2, 2020
    #1
  2. Jay O. Win User

    Microsoft has hands down the worst support i've ever encountered.

    yeah, it's pandemic time, all of the support and things goes slowed down...
  3. darkist1 Win User

    Microsoft has hands down the worst support i've ever encountered.

    If someone managed to hack your account, I'd really suggest changing all your passwords for other places that might also be the same unless you want those other accounts to be logged in too. Also, enabled 2 step verification, and when someone does get
    passed your password that they've worked out via phishing or other means. they won't get access to your account because they need the 6 digit pin code that will be sent to your phone, this acts as an alerting system for you too.

    As for the refunding process, that's a pain and frustrating, but also up to that team. Unfortunately we can't help this side, or else you'd see a lot of people jumping to your assistance.

    But I'd definitely use the link that Chargersbride gave you and submit feedback to them with all your emails and communications. That way the Microsoft team can take it up with the refunds department.
  4. Chargersbride Win User

    Microsoft has hands down the worst support i've ever encountered.

  5. DTW Dirty Harry Win User

    so uhh...why'd you guys destroy the forums?

    No kidding! This is now officially the WORST internet forum format I've EVER encountered! Hands down!
  6. IsaacClarkeSNL Win User

    This weird position I always get myself into.

    I know it has a fair amount of issues, my problems with Battlefield 3 was never with bugs or glitches, it was with gameplay. Battlefield Bad Company 2 was the best first person shooter I have ever played hands down. Battlefield 3 was the worst first person
    shooter I've ever played hands down. I'm giving them another chance. This thread is not about battlefield.
Thema:

Microsoft has hands down the worst support i've ever encountered.

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