Microsoft groove promotion December

I signed up for the groove promotion for 4 months free of the service. It has been almost over a month now trying to get support, only to find out that no one is actually working on the issue as i was told. They told me to make a post here for help. After
all my ssupport calls just for a promotion that they did not even have any knowledge about.

I isnged up for. the 4 free months of. groove music. I received only one month of the service and did not receive the the remaining 3. months as was listed in the promotion. I am way far past annoyed that i cannot get any kind of help with this situation.

:)

 

Groove Music - 3 Month Code

I haven't received the code for the 4 month Groove promotion available since end December. It's been 30 days already. Could you help me with this, please?

 

Microsoft Groove free 3 month promotion. No code yet for the 3 months

I subscribed to Microsoft Groove after seeing this promotion https://www.microsoft.com/en-us/groove/bogo and have yet to receive my code for 3 free months

 

Very sorry to hear about the issue and the frustration this has caused. So we can better determine where to start, could you post back where you signed up for the offer? If you signed up through the Xbox One console, you're in the right spot! If you signed
up through Groove's webpage or the Windows Store on Windows 10, you will want to start with our

Groove Support page.

Let us know so we can determine next steps!

 

I signed up for the promotion on my xbox one.

 

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