microsoft games continually shut down mid game but only on one laptop

To help more we'd need to know which game and at which part, to see if that's a known issue. I would also make sure you are using the minimum requirements for the game and also make sure you have all Windows updates installed.

Also, I'd take a look at the event viewer in Windows 10, around the time the game crashed, to see if any errors are shown that could help diagnose the problem.

If the above answer doesnt fix it, you will need to request a repair.

You can request here: https://www.xbox.com/service or contacting xbox official support by phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

Hello there,

Thank you for bringing this to our attention. Before thinking of anything like repairs or exchanges, please visit this article :

Troubleshoot Xbox One unexpectedly turning off

If these steps do not help then you should
contact us to go over any and all possible options for your console.

Hope this helps!

I dont think overheating is the issue because as soon as its shut down i power it on again with no problems and play. It has never shut down mid game or video. Its only done it from start up

I have tried using other wall outlets Xbox plug directly in. Monitor is right next to Xbox but plenty of space for everything to vent and breathe. I’ve tried a bunch of diffent games just seams like the Xbox fan doesn’t wanna pick up any more speed and stays at one spot