Microsoft Family Time is not showing members' time spent on connected devices

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello FrancoisFourie, have there been any changes to the account of people using the console, or also on Xbox?

On your PC you are using to do monitoring, do you have your system updated with latest version for 21H2 system?

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent

security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have

the Xbox Companion App installed, it works with the Xbox App.

Hello Georges C.,



Thank you for your reply.



Apologies for the delayed response.



There has been no changes to the accounts of the people in my Microsoft Family or on the Xbox console, for the members I do activity monitoring.



I don't use a PC to monitor activity or check the weekly reports; I use the Android app on my mobile phone.



To test, I did also now check the reports on a Windows 11 PC (21H2) with all Microsoft updates installed, using Microsoft Edge v107.0.1418.26 (Official build) (64-bit) - No change. I can still not see any activity or screen time usage on either my Windows 11 PC or the Microsoft Family Safety app on my Android mobile device.





I have confirmed that all apps on the Xbox console are up to date, and I have the Xbox Companion App installed on my Android mobile device (I don't believe this app provides any insight into Family Safety/screentime usage at all?).



As mentioned in my initial post, it appears that both members' activity reporting stopped on the same day, ~13th of September 2022, which suggests this may not be a per-member or a device issue, as both my mobile phone and PC are unable to view the activity reports, on email, web, and via the mobile app.



Are there perhaps any additional settings/options I can look at to get these activity reports working again?

Thanks but I’m now losing the will to carry on. Spent the last 3 hours on a MacBook, iPad and an iPhone trying to link my sons Microsoft account to mine via the ‘your family/family safety’ settings.

I have created a family group and set myself up as the family organiser.

I have sent him an invite to his existing child email address as a member. My screen says ‘invite sent to….’ and he now is showing as a ‘pending member’ on my screen.

He has accepted the invite by pressing ‘join now’. However it then says he is already part of another family. When we click ‘go to family group’ (expecting to see an option to leave this mystery family group) the screen he gets does not have any option to leave a family group. The screen says ‘your overview’ and ‘get family safety up and running’ and ‘connect a device’. Do we have to go through this ‘connect a device’ process before he becomes a family member? He doesn’t have a Xbox , windows 10 or android device. The whole reason why we are doing this is so he can play cross platform (on his PS4) with friends on other devices.

Ive tried cancelling and resending invites and accepted multiple times but still showing as a pending member and no way for him to remove himself from anyone else’s family.

Think I’ll sack the whole thing off.

Hi Marinbeuve, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, temporalily turn off the screen time, test the game on XCloud, then turn it back on.

Sign in to your Family page with an adult Microsoft account.

https://account.microsoft.com/family/

On your family group page, select the member whose account you want to manage, and then select the Screen time tile.

To disable screen time limits for a device, select the More options button next to the device that you’re managing, and then select Turn limits off.

I hope this helps.

Hi Jordan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, temporalily turn off the screen time, test the game on XCloud, then turn it back on.

Sign in to your Family page with an adult Microsoft account.

https://account.microsoft.com/family/

On your family group page, select the member whose account you want to manage, and then select the Screen time tile.

To disable screen time limits for a device, select the More options button next to the device that you’re managing, and then select Turn limits off.

I hope this helps.