Microsoft family safety - update app issue

Hi PaoloZeggio, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, make sure to install it a fresh copy from here:

https://www.xbox.com/apps/family-settings-app

Let me know if it works!

Hello,

Thank you for your response.

Kindly also check the troubleshooting steps found here: Fix family activity reporting for Windows - Microsoft Support

Alos try to uninstall and reinstall the Family App from the phone, and please share with us the current version of the installed application:

Find the steps here to get the information Updating the Microsoft Family Safety app - Microsoft Support

Kindly sign in to the Xbox app using a different Microsoft account for us to isolate if this is an account issue. Refer to

How to switch between Microsoft accounts in the Xbox app on Windows 10 for the steps.

We'll be waiting for your update regarding the status of this issue.

Hi there! This is Virginia O.

I understand that you are experiencing issues with Family App on IOS.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

The issue is likely a bug in the Microsoft Family Safety iOS app related to a specific family member's profile.

Please be guided with the following troubleshooting steps:

Verify Microsoft account for the specific member by making sure that the problematic family member's Microsoft account is still active. You can verify this by having the member sign in on their device and checking their settings.

And then check for app updates, it is worth double-checking the App Store for any potential updates that might address the issue.

Next is to remove the specific family member from your family group and then re-add them. This will help refresh their profile and resolve any data corruption issues. Once done, kindly check if it works.

Thank you for your cooperation.

Since you’ve confirmed that your birthdate is correct, you’re not part of any family group, and you've already had a former family organizer grant permission — but Family Safety still blocks the game — this sounds like a persistent background restriction tied to Windows settings or cached Family Safety data.

Here’s what I recommend next:

1. Fully remove any remaining Family Safety settings

Even after leaving a family group, some local restrictions can linger.

Try this:

Go to Settings > Accounts > Family & other users

Make sure your account is listed as an adult or a standalone user

If there's still a “Microsoft family” label, remove yourself or switch to a local account temporarily to test

2. Check the Family Safety app (if installed)

Open Microsoft Family Safety on your PC or phone

Make sure no restrictions are still applied under “Screen time” or “App limits”

If your old family settings still show up, remove yourself again

3. Clear Game Pass and Xbox app data

There could be cached restrictions still in the Xbox App:

Sign out of the Xbox app and Microsoft Store

Restart your PC

Sign back in using only the adult Microsoft account you want to use

4. Try launching the game from the Xbox App (not Start menu)

Sometimes launching directly from the Xbox App > Library bypasses Family Safety restrictions, especially for Game Pass titles

If none of this works and Family Safety still blocks the game, then yes — buying it through Steam may be the better move. Steam handles age restrictions differently and doesn’t apply Family Safety layers the way Microsoft does.

Let me know if you want help with clearing the app cache or checking if Steam’s version might share progress. Update me if this works or not for you.