Microsoft Family Safety error when trying to open "Spending" or add money to child's account

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

May you kindly try to do that using a web browser instead, signed in with the same account. You can try using a PC / Mobile Device.

I hope this helps resolve your query.

Tried, but it didn't help. still the same error.

Can you try remove the child from the family group then re add them. Then try to spend or add money.

Hi, Hudson!

Thank you for the update.

Go to the Microsoft Family Safety website:https://account.microsoft.com/family and sign in with your organizer account.

And then manage the child account.

Locate the child's profile under your family group.

Click on their name to access their account settings.

Next is to adjust purchase settings by navigating to the Spending section.

Kindly enable needs organizer approval to buy things if you want to approve or decline their purchases manually. If you'd like them to complete purchases without approval, toggle this off.

Next is to add funds to their account. You can deposit money into the child’s Microsoft account to allow controlled purchases. Go to Spending > Add Money and choose an amount.

And you can review their purchase history in the Spending section to keep track of what they buy.

Thank you for your cooperation.

Go to your family group and sign in with your Microsoft account. Find your
child's name. Select the name and then select
Add money. If that option is not available, select Options > Spending > Microsoft
account balance > Add money

For more info: https://support.microsoft.com/en-us/help/4027024/microsoft-account-add-money-to-your-childs-account