Microsoft Family for Split Parents

How we’ve resolved this problem:

Determining which account is the split account and which one contains your important data; here are the signs to look for to know the account you’re looking at is your Primary Microsoft account:

1. When you navigate to “My Account”, if you had more than 2 Aliases the Primary account will show all of the remaining aliases. The split account will not show any aliases.
   
2. If you had more than one child account or family organizer in your family group, the remaining family group members will remain on the primary Microsoft account family group. The alias will only contain that alias account as the family organizer and the child account as family members.
   
3. The primary Microsoft account will display ‘Family Organizer since (year you first used Family Safety)’. The split Microsoft account will show ‘Family Organizer since (current year)’.
   
4. The primary Microsoft account will display information Microsoft has obtained from you over the years such as locations, browsing history, etc. The Split account will show no available data.
   

It’s worth noting, the Split account does copy your Name and date of birth from the primary account when the account splits.

Moving the child account back to the primary Family Group (child will not lose their data):

What you’ll need:

• The Outlook app
  
• 2 separate browsers (ex: Edge/Firefox)
  

When we got an email to #2 Alias saying Child was added to their family group, we also got an email asking to give child parental consent.

1. Follow the link in that email and give parental consent. If you didn’t receive this email, you can proceed to step 2.
   
2. Open 2 separate browsers. It cannot be two windows/tabs of the same browser (ex: Chrome/Chrome), it has to be three separate browsers (ex: Chrome/Edge/Firefox, etc). This is necessary because Microsoft accounts do not seamlessly switch, even if you log into separate accounts it may still be showing you the previous account.
   
3. Log into your Primary Microsoft account in your system’s default browser (ex: Edge) and log into the split Alias account on the second browser (ex: Chrome).
   
4. In the split Alias account, navigate to family safety. Where you’re able to see the family members, navigate to the child account dialog and hit the menu icon. Select “manage consent” then “revoke consent”.
   
5. After consent is successfully revoked and the child is removed from the family group, go to the Outlook app and log into the child’s account (It is absolutely necessary that it’s the Outlook app and not the Outlook website on a browser). After logging in, the account will prompt you to ask an adult for parental consent. Click on the link to give consent and have it open into your default browser. Verify that you’re logged into the correct adult account and give consent to the child.
   

Deleting the Split Account:

Proceed with this step only AFTER getting the child account transferred, or you’ll have to go through the recovery process to regain access to the split account to remove the child from its family group OR wait 30-60 days for Microsoft to delete the account before your able to add the child back to your primary family group.

1. Log into the Split account.
   
2. Navigate to your profile icon in the top right corner and select it.
   
3. Select ‘My profile’ from the menu..
   
4. At the bottom of the ‘Account info’ dialog, select ‘Close account’.
   
5. Follow the steps to close the account.
   

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Parental Consent Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Related Issues
Parental consent and Microsoft child accounts

Definition of a Microsoft child account

A child's account no longer appears in your family on Xbox One

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Related Issues
Parental consent and Microsoft child accounts

Definition of a Microsoft child account

A child's account no longer appears in your family on Xbox One