Microsoft faiking customers?

BrettJones3 · Jul 23, 2019

In live in Oklahoma (United States), and last week my account was hacked and a charge made from an IP address in Manchester, England. It was done overnight so as soon as I learned of it, I cancelled the credit card and immediately reported it. The customer
service rep saw what had happened and said to fill out the refund request. I did that. Today, Microsoft told me they would not refund the $25 because I had allowed it to happen by having a credit card on my account. Really? Aren't you liable for protecting
me? I have been a customer since the first Xbox, but this will likely end that.

Has anyone else had a similar experience?

:)

BrettJones3

I did just hours after it happened last week. I took all the steps and put in a refund request. Microsoft denied it even though their customer service said the evidence of theft was clear. Really disappointed in a brand i have stood by does not stand by
me

pawncrackers

Hi there,

I am very sorry to hear of your experience and the poor response from our Support team.

If you think your account has been compromised, please change your password and

enable 2 step authentication. I would strongly recommend that you
contact Xbox Support over the phone again, and appeal the decision. Contact your bank to investigate the charges, so that you can use this as evidence.

Hope you get this rectified quickly.

Best,

L

Smwutches

Please keep an eye on your original thread and refrain from creating duplicate threads.

FoxEsal

1: To connect your all your divices for remote. You need to download the smart glass app.

2: You don't need Gold to use streaming. But you need gold to use the Apps.

3:MKV DTS and Blu-ray are still not apart of the 360 system. MKV never will. it is a custom video interface that uses subs ,video and audio separately. You can expect Blu-ray to be in the next year's model. All this was well known before.

Sorry it wasn't what you expected. But All this hasn't change much over 10 years. Don't know what your expecting. On another note, Microsoft had the tablet and Apps first before Apple came out with it. Steve jobs just put it in MP3 Player form.

Microsoft doesn't hate its customers. Its up to us to be well informed of the product we buy.

brandiesel1

Merry Christmas to you too!

If I were you I would post in the Miscellaneous Xbox Live Feedback/Wishlist forum.

Click here to find it.

Microsoft faiking customers?