Microsoft Enforcement Team may end up ruining Xbox Live entirely.

Discus and support Microsoft Enforcement Team may end up ruining Xbox Live entirely. in XBoX Accessibility to solve the problem; I've had an Xbox since the OG days, more than 15 years. I've had Live for a majority of my adult life. I recently was suspended for the first time... Discussion in 'XBoX Accessibility' started by Knox Wingless, Nov 18, 2022.

  1. Microsoft Enforcement Team may end up ruining Xbox Live entirely.


    I've had an Xbox since the OG days, more than 15 years. I've had Live for a majority of my adult life. I recently was suspended for the first time because I made a Looking for Group post on Sea Of Thieves, 3 months ago, that read as follows:

    "420Friendly- Looking for a solid First mate to chill and talk [mod removed] with. ADULTS ONLY."

    Now, 3 months later. I get an email saying I am now suspended for going against Microsoft's policies: which ones exactly, are not mentioned. I have a few problems with this, so I try to have the decision corrected- I cannot make a case review because the suspension isn't considered to be long enough- 2 days is long enough for me to take issue with that alone. So I tried to contact the support team to find out what I can do.

    They cannot:

    Get you in contact with the Enforcement Team

    Tell you the stipulations of your suspension

    Remove your suspension (obviously)

    Take a complaint about your suspension

    Tell you the details or reasons you were suspended

    They can:

    Tell you that you are suspended

    Obviously this is a frustrating thing to deal with, especially as we pay for the service of Xbox Live. So I ask to cancel my subscription until this issue can be solved. They cannot cancel a subscription while the account is suspended.

    I refuse to pay for a service that can be denied without explanation beyond 'We didn't like this for reasons'

    I intend to be reimbursed for the month that I paid for, following the suspension.

    I hope this finds the necessary following so that Microsoft fixes this terrible set-up of Enforcement without enforcement.

    :)
     
    Knox Wingless, Nov 18, 2022
    #1
  2. CarTzy Win User

    Microsoft Enforcement Team may end up ruining Xbox Live entirely.

    Hello Knox Wingless,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    I want to let you know that the scope of our support is limited to what we can do or suggest from our end. As a result, since we have a team specifically responsible for dealing with suspensions and enforcement actions, neither forums nor customer support (including phone and chat support service) are able to help you.

    Note that customer service is unable to help with suspensions or other disciplinary proceedings. They don't have access to information about enforcement. For information on how to enquire about your current suspension, continue reading.

    Please see FAQ about enforcement

    Xbox device suspensions and bans | Xbox Support

    Xbox enforcement action FAQ | Xbox Support

    If you want to submit an appeal, you may follow the guide on the link below

    How to submit a case review | Xbox Support

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.
  3. HomegrownSilky Win User

    Microsoft Enforcement Team may end up ruining Xbox Live entirely.

    Be aware that profanity, even if self-censored or just implied, is against the TOS and eligible for enforcement action.
  4. MindOfTim Win User

    Suspended Account

    I'm really sorry to hear that a player was ruining your enjoyment and it ended up in your account getting a ban. Have you tried contacting the enforcement team about this? As they are the ones with the information on the matter
  5. Smwutches Win User

    Question

    That would be entirely up to the enforcement team.
  6. Smwutches Win User

    Handshake icon not there

    I don't. That's entirely up to the enforcement team.
Thema:

Microsoft Enforcement Team may end up ruining Xbox Live entirely.

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