Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it

Евгения Евгения · Jul 9, 2023

I changed the email for my Microsoft account quite a long time ago. So all my Microsoft services are now associated with my new e-mail. Except for XBox. For some reason, it created a new user instead. I still have some purchases on the "old" account, but it is very hard to get to it as if I use my new e-mail, it does not allow me into my old X-Box account. I still can access XBox through Skype (even though Skype is also using a NEW e-mail and updated Microsoft account) but it somehow helps to get into OLD XBox. So, I tried to change the email, but the only option I found is to add a new email to the whole Microsoft account. But I only need to get rid of the old one, so X-Box could be synchronized with my updated Microsoft account. At the moment the accounts are totally messed up.

The accounts are somehow connected but they are not working as expected. I can get into my Microsoft account through XBox, but I can not get into my XBox account through my Microsoft account.

My original Xbox account: inegvin

The account I get when trying to log in through Microsoft: GamePlace927752

:)

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

CarTzy

Hi Евгения Евгения,

Thank you for posting your question in Microsoft Community.

I can see that you have updated your Microsoft account email, but your Xbox profile still shows the old email. This can happen if you have not signed out and signed back in on your Xbox console after changing your email.

To fix this, please follow these steps:

- Press the Xbox button on your controller to open the guide.

- Select Profile & system > Settings > Account > Sign-in, security & passkey.

- Select Remove me from this Xbox. This will sign you out of your profile and remove it from the console.

- Restart your console by holding the Xbox button on the front of the console for about 10 seconds.

- Press the Xbox button again to turn it back on.

- Select Sign in and add your profile again using your new email and password.

Please see: Add or remove an Xbox profile | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Lillithvain

Do you recognize the e-mail? Is it a "new-to-you" console or one that was pre-owned? If it is an old e-mail of yours you can update your Microsoft account at account.live.com and change your e-mail address or alias to reflect the correct e-mail address
you would like.

Varment-D7589D8A-995

Hi there Hornet, here are a few tips I can think of:

First off, try to remember the Email and Password of the old account.

If you cannot, go to account.live.com and click 'Can't access your account?'. I'm assuming since you want to change the e-mail to the old one, you can still access the e-mail.

Then, use a different e-mail that is not linked to a Windows LIVE ID (after you've completed the recovery steps) and set it to that.

Then, on your primary account (which you want to change to the old e-mail), just change it to your old e-mail, and that should be all

Hope I helped! Have a nice day!

teddb

Hi Josef, thanks for fast response.

I checked my e-mail box and I found an e-mail from Mojang with confirmation that my account has been successfully moved to Microsoft, so I am 100% sure it's done.

Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it