Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it

Discus and support Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it in XBoX Accessibility to solve the problem; I changed the email for my Microsoft account quite a long time ago. So all my Microsoft services are now associated with my new e-mail. Except for... Discussion in 'XBoX Accessibility' started by Евгения Евгения, Jul 9, 2023.

  1. Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it


    I changed the email for my Microsoft account quite a long time ago. So all my Microsoft services are now associated with my new e-mail. Except for XBox. For some reason, it created a new user instead. I still have some purchases on the "old" account, but it is very hard to get to it as if I use my new e-mail, it does not allow me into my old X-Box account. I still can access XBox through Skype (even though Skype is also using a NEW e-mail and updated Microsoft account) but it somehow helps to get into OLD XBox. So, I tried to change the email, but the only option I found is to add a new email to the whole Microsoft account. But I only need to get rid of the old one, so X-Box could be synchronized with my updated Microsoft account. At the moment the accounts are totally messed up.

    The accounts are somehow connected but they are not working as expected. I can get into my Microsoft account through XBox, but I can not get into my XBox account through my Microsoft account.

    My original Xbox account: inegvin

    The account I get when trying to log in through Microsoft: GamePlace927752

    :)
     
    Евгения Евгения, Jul 9, 2023
    #1
  2. CarTzy Win User

    Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.


    [​IMG]


    Thank you for understanding.
  3. CarTzy Win User

    Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it

    Hi Евгения Евгения,

    Thank you for posting your question in Microsoft Community.



    I can see that you have updated your Microsoft account email, but your Xbox profile still shows the old email. This can happen if you have not signed out and signed back in on your Xbox console after changing your email.



    To fix this, please follow these steps:



    - Press the Xbox button on your controller to open the guide.

    - Select Profile & system > Settings > Account > Sign-in, security & passkey.

    - Select Remove me from this Xbox. This will sign you out of your profile and remove it from the console.

    - Restart your console by holding the Xbox button on the front of the console for about 10 seconds.

    - Press the Xbox button again to turn it back on.

    - Select Sign in and add your profile again using your new email and password.



    Please see: Add or remove an Xbox profile | Xbox Support

    We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.
  4. Lillithvain Win User

    terms and conditions

    Do you recognize the e-mail? Is it a "new-to-you" console or one that was pre-owned? If it is an old e-mail of yours you can update your Microsoft account at account.live.com and change your e-mail address or alias to reflect the correct e-mail address
    you would like.
  5. Varment-D7589D8A-995 Win User

    Changing email addresses

    Hi there Hornet, here are a few tips I can think of:

    First off, try to remember the Email and Password of the old account.

    If you cannot, go to account.live.com and click 'Can't access your account?'. I'm assuming since you want to change the e-mail to the old one, you can still access the e-mail.

    Then, use a different e-mail that is not linked to a Windows LIVE ID (after you've completed the recovery steps) and set it to that.

    Then, on your primary account (which you want to change to the old e-mail), just change it to your old e-mail, and that should be all :)

    Hope I helped! Have a nice day!
  6. teddb Win User

    I lost Minecraft: Java Edition from my account

    Hi Josef, thanks for fast response.

    I checked my e-mail box and I found an e-mail from Mojang with confirmation that my account has been successfully moved to Microsoft, so I am 100% sure it's done.
Thema:

Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it

Loading...
  1. Microsoft e-mail has been updated but X-Box stayed on the old one and I can not access it - Similar Threads - Microsoft mail has

  2. Hi Microsoft, I have a minecraft account linked to the email *** Die E-Mail-Adresse wurde...

    in XBoX Accessibility
    Hi Microsoft, I have a minecraft account linked to the email *** Die E-Mail-Adresse wurde...: I don't understand why this would be, because I have used this email address for Microsoft many years before, but now it does not work. Can you please get back to me on this, and if it matters the...
  3. *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** - microsoft won't send...

    in XBoX Accessibility
    *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** - microsoft won't send...: Hello, I"m trying to recover password from my account, *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, but the system rejects to send. It simply says "We couldn't send the...
  4. My mail is linked to two xbox/microsoft accounts.

    in XBoX Accessibility
    My mail is linked to two xbox/microsoft accounts.: If I open the Minecraft launcher, I am automatically logged in to my first account. This is the only place I can see this account. If I try to log in or press "manage profile", I am asked to log...
  5. Why dont i get mails from microsoft store when i try to sign in the app

    in XBoX Accessibility
    Why dont i get mails from microsoft store when i try to sign in the app: I tried diffrent mails and evrything i dont get code when am trying to sign in i tried hotmail,gmail and evrything but i dont get code for sign in 1d0c0f93-acb1-4bbc-b30b-3b6cc9bf093d
  6. I no longer have access to my Microsoft account (e-mail address stolen and password...

    in XBoX Accessibility
    I no longer have access to my Microsoft account (e-mail address stolen and password...: Hello, yesterday my Microsoft account was hacked, the hacker was able to change the email address linked to my account "k************** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt....
  7. Transferring Microsoft Gaming Account to Another E-mail

    in XBoX Accessibility
    Transferring Microsoft Gaming Account to Another E-mail: Hello, I have had the same Hotmail e-mail account since about 1999. I intend to keep it but I have since had kids and setup a Microsoft gaming account for them that links their Minecraft account...
  8. E-mail changes after Microsoft account hack

    in XBoX Games and Apps
    E-mail changes after Microsoft account hack: Hello, I played Minecraft using microsoft in Korea Microsoft didn't log in when I tried to play, and when I pressed Find Password, it had the email address I first saw. So even if I change my...
  9. My Microsoft account was stolen and they have changed my e-mail, so I cant recover my account.

    in XBoX Accessibility
    My Microsoft account was stolen and they have changed my e-mail, so I cant recover my account.: Hello! My account was stolen and they have changed my original e-mail adress. I can provide as many information as needed, I just want my Minecraft account back, please. Thats the only thing...
  10. My Microsoft/Xbox Account has two different names on one single E-Mail adress

    in XBoX Accessibility
    My Microsoft/Xbox Account has two different names on one single E-Mail adress: Hello. I wanted to start playing Sea of Thieves again. Haven't played it in ages. I started the game and all my ingame progress and bought items were gone. I noticed that my gamertag was...