Microsoft does not recognize my email as a Microsoft account after I migrated my account.

Andrei B1 · Jul 1, 2022

When I try to login to the Minecraft website via Mojang account, it tells me the email was migrated to a Microsoft account. When I try to log in using Microsoft login, it tells me the email is not associated with a Microsoft account.

I'm almost 100% sure that my email is correct, but just to double check, is there a way I can see what email is associated to my Gamertag? Mojang support said this was a Microsoft issue and Microsoft doesn't have any way to access customer support, so I don't know what I can do.

:)

Lucas Lauer

Hello, Andrei. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

You probably received an email from Mojang when you migrated your account. If the confirmation email is there, it is the right account.

To check what Microsoft account is associated with your gamertag/Xbox profile, you can login to https://Xbox.com. Click on your profile picture and select My account or Microsoft account. You will then be redirected to your Microsoft account page with all your information.

If you still cannot remember which Microsoft account you used for the migration, please let me know.

Rob132123

Update

Although it shows my email, it does not recognize my password. After it did not accept my password I changed it for my microsoft account.

I suspect that it is spoofed.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It's not in the migration instructions, but after the migration, you have to ADD a NEW account, and link it to your Microsoft account. Startup will take longer, but it sure works.

On the login prompt in the java launcher, go back. You'll see the mojang account you had been signing into - ignore it, and add a new account to the launcher. Using the email address associated with the microsoft account you just migrated to, sign in with the email address and password of your microsoft account. It's not an elegant migration on the UX side of things, but it does work.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It's not in the migration instructions, but after the migration, you have to ADD a NEW account, and link it to your Microsoft account. Startup will take longer, but it sure works.

On the login prompt in the java launcher, go back. You'll see the mojang account you had been signing into - ignore it, and add a new account to the launcher. Using the email address associated with the microsoft account you just migrated to, sign in with the email address and password of your microsoft account. It's not an elegant migration on the UX side of things, but it does work.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It's not in the migration instructions, but after the migration, you have to ADD a NEW account, and link it to your Microsoft account. Startup will take longer, but it sure works.

On the login prompt in the java launcher, go back. You'll see the mojang account you had been signing into - ignore it, and add a new account to the launcher. Using the email address associated with the microsoft account you just migrated to, sign in with the email address and password of your microsoft account. It's not an elegant migration on the UX side of things, but it does work.

Microsoft does not recognize my email as a Microsoft account after I migrated my account.