Microsoft Dishonest

Discus and support Microsoft Dishonest in XBoX Games and Apps to solve the problem; Dear sir, I have opened several ticket with regards to my issue, apparently you are avoiding me with my refund request. Below is the summary.... Discussion in 'XBoX Games and Apps' started by Keith Hiap, Jan 21, 2019.

  1. Keith Hiap
    Keith Hiap Guest

    Microsoft Dishonest


    Dear sir,

    I have opened several ticket with regards to my issue, apparently you are avoiding me with my refund request.

    Below is the summary.

    ----------------------------------------------------------------------

    On 02/01/2019, i purchased digital game from Microsoft Store for my xbox.

    Game title : Dynasty Warrior 8 Empires.

    When i launched the game, it has turned out to be Dynasty Warrior 7 Empires, the worst part is, it is Chinese version.

    2 tickets was opened.

    After contacting Facebook, i gotten a respond, the ticket was closed, and refund not valid.

    None has contacted me to understand the situation, but just a computer generated refund invalid.

    The title i paid for is Dynasty Warrior 8 Empires, and not Dynasty Warrior 7 Empires, why should i suck thumb and absorb the wrong title?

    I should be entitled to refund.

    I have wrote to Microsoft CEO, hopefully he knows how to escalate.

    Don't you feel shameful of your act?

    I am running out of patience.

    Regards,

    :)
     
    Keith Hiap, Jan 21, 2019
    #1
  2. Keith Hiap Win User

    Microsoft Dishonest

    well , i have to go through the hassle to get this refunded.

    i shouldn't have bought xbox console

    unfortunate

    rgds
  3. Keith Hiap Win User

    Microsoft Dishonest

    buy, are you serious, it is not my fault.

    Did you even look closely, i am purchasing the correct title listed as DYNASTY WARRIOR EMPIRES 8

    And the download is DYNASTY WARRIOR EMPIRES 7.

    DO YOU EVEN UNDERSTAND THE SITUATION?

    Worst if you tells me i am connected based on region, i suppose my address registered should automatically refer to me my region download.

    [Mod Removed-Profanity], I PAID FOR NOTHING.

    DISGUSTED.

    Regards,
  4. XBF Jeremy Z Win User

    Microsoft Dishonest

    Hiya Keith,

    Thank you for contacting Forum support.

    Sorry to hear there is issues with contacting support.

    Please follow these steps to contact support:



    1. The best way to reach Live Support would be here:
      https://support.xbox.com/contact-us#0

      Step 1 ----Select Xbox One

      Step 2 ----Select See other options

      Step 3 ----Select topic (Ex. System Update)

      Step 4 ----Select "Show contact options"

      Step 5 ----Select request a call from support

      Also, even if the case was closed you could always respond to the email and see if an agent responds.


      Hope this helps.
  5. Keith Hiap Win User

    Microsoft Dishonest

    Like i have said, i am unable to reach your support team as they have closed my ticket.

    I have replied the close ticket, and i doubt they will entertain me.

    I wish i can speak to Microsoft CEO personally.

    This is so frustrated, pay for nothing.

    Regards
  6. Keith Hiap Win User

    Microsoft Dishonest

    The ticket is closed, how it is possible to reply the email, even replied, do you think they will entertain me ?

    Looks like you are unable to escalate on behalf.

    Regards,
Thema:

Microsoft Dishonest

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