Microsoft: Damaged Xbox

The cards have warnings on them that tell you not to use damamged cards or cards where the silver has been removed.



If the card was fine before then it may have become damaged when he tried to scratch it.



However any card you bought from a shop has to be activated. You could go back to the place that sold the card and say "Hey, this one's damaged, I want one that works please" and they can swap it for you.



Additionally you can call Microsoft support. I've not had the issue myself but as the codes are unique then if you have the bar code on the card they should be able to be reasonably sure it's you, see that it has been activated but not used, and possibly
void that card but assign the appropriate value to your brother's gamertag.



Let us know how you get on.



Az

Does microsoft complete for xbox one cover accidental damages?

Microsoft do not give away damaged xbox one consoles.

My console is being returned already . Regardless of what damage it has the free game should be offered .Damage is Damage . Microsoft suck

Xbox One warranty covers LIGHTNING damage? Well done, Microsoft, that's good to know!