Microsoft Customer Service is horrible

I'm new to XBox One and am already regretting my purchase. I've literally played the console 2 times and have had to call Microsoft twice on XBox Live related issues. My current issue: I bought a prepaid code from Best Buy. The code is good, but XBox
tells me to try again later. If I try later, then who knows if I'll get it to work, and the only reason I was redeeming it today was to get Back to the Future (which will no longer be free tomorrow).

I don't have time today to spend hours on this issue, yet I've already been waiting for 30+ minutes on the phone to talk to an "operator" at Microsoft (who will likely need to transfer me somewhere else). And been waiting for a person on chat for 20+ minutes.

I guess I'll try Playstation or Nintendo next time. Wonder what the return policy is at Target.

:)

 

HORRIBLE HORRIBLE CUSTOMER SERVICE

My xbox one console is only 6 months old and is broken. Microsoft will NOT honor the warranty and told me the console had been tampered with. I know for a fact that the console has never been touched besides just playing games. Very disappointed and I
wont spend another dollar on anything they have to offer.

 

Horrible customer service

If your car company actual replaced a year old car, then you got extremely lucky. I call BS As well though.

As far as support and complaints go though, you were lied to and you're only wasting your time here. This is a community forum and nobody from MS is going to read your complaint.