Microsoft closed my XBOX's email account...

My old email got stolen by my ex-wife, so I closed it...but now I cannot access my 20+ year old gamertag, SMaRtguy381983 with the original email being *** Email address is removed for privacy ***

Was the old email a Microsoft email on your Microsoft account?

If so, then when you closed the Microsoft email you also in turn closed the Xbox account.

The Microsoft email IS the Microsoft account which in turn IS your Xbox account (gamertag) . They are all one in the same.

There is no workarounds if you want to re-use an email from a locked account (locked for break ToS, if it was deleted for inactivity that's not the case)

The email is blacklisted and can't be re-use.

Also, in case that the email can be re-usable. That is not going to give you the content associated to that email

Hi Josef,

Thank you for your quick reply.

My next thought was to reactivate it by reregistering the original email address since Microsoft states it doesn't exist, but when I attempted that, it then stated the address is already registered to someone else (who would be me)...

How can a previously registered email address be both A. registered and delisted but B. not existing?

Is it some issue with Aliases?

Any workarounds?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jonathan

Xbox profiles can't be unlinked / transfered between Microsoft accounts.

If your whole Microsoft has been deleted due to inactivity.
Sadly you may need to create a new one

Hi Jonathan

Emails aliases take a few months to become free again, even after an account or alias has been deleted. They do send email warnings of an account deletion to the address, but because you hadn't signed in for a while, they presumed it was dormant.

You can wait 90 days to try and re-add the alias to a new account, but either way, any previous Xbox profile information cannot be transferred to it. Even if the email alias is the same. All Xbox account profile data (achievements, purchases etc.) are related to an account, not an address.

There is no way of getting this back... sorry.

Hope that helps.