Microsoft chat support

Hi Mohamedwx,

We're sorry to hear that you are unable to reach out to support. May we ask what specific product you need assistance with? We will be listing the pages you may use to contact support and please check the availability of the support in your country/region.

[table][tr][td]Product and Services[/td][td]Support Link[/td][/tr][tr]Xbox Supporthttps://support.xbox.com/contact-us[/tr][tr][td]Windows (Home)[/td][td]Contact - Microsoft Support[/td][/tr][tr][td]Windows (Business)[/td][td]Services Hub (microsoft.com)[/td][/tr][tr][td]Microsoft 365 (Consumer)[/td][td]Contact - Microsoft Support[/td][/tr][tr][td]Microsoft 365 (Business)[/td][td]Services Hub (microsoft.com)[/td][/tr][tr][td]Outlook In-app Support[/td][td]Guide: Get in-app help for Outlook for iOS and Android[/td][/tr][tr][td]Microsoft Rewards[/td][td]Contact Microsoft Rewards support[/td][/tr][tr][td]Microsoft Store[/td][td]Contact Microsoft Store Support[/td][/tr][tr][td]For all products[/td][td]All Products (microsoft.com)[/td][/tr][/table]

***Please know that support links will require you to sign in to your Microsoft account and rarely provide phone number. Few will give you support number and will send you email. Not all is on Chat or Phone Support.

Although there is no specific support you are looking for but we are hoping this list will help.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Sorry - I completely missed your response as I didn't get any notifications on replies here.
I reached out to you in private messages as suggested with the ticket numbers.

I have been able to reach the support before, the last time where I successfully reached them was mid December, I didn't try over the holidays, and started to try reaching them again from January 2nd onward, without success, please see the steps I took below.

Also I have replied to the e-mails with the incident numbers 3 times to request an update as the e-mail itself states I should receive an update within 72 hours, but no reply on my e-mails to get an update about the status.

To again reach the support, to get an update on my incident numbers, I tried three things:
1. I select several different options from the support menu, but none of them give me the option to start the chat with an agent.

2. I go to the virtual agent and type: "talk to an agent" - this tells me there are none available.

3. I got to the callback option through the virtual agent, enter my phone number and get the message: Something went wrong on our end. We’re working on it. Try Again

See:

Hi GiSe87412,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you here in the thread and through private message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.



Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Kind regards,

You're welcome, GiSe87412.

We have sent you the details regarding your case number via private message and status update for your case number now is closed.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Stay Safe.

Kind regards,

Thank you for checking and reporting back Kathy!

Good to hear it’s being looked into and hopefully it will get fixed soon.

Thanks again!