Microsoft can’t tell me why I have been banned

Hello Rhyon McGowan,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're experiencing issues with your Xbox account. As a community moderator, I don't have access to your account information, so I can't confirm whether or not you have been suspended. However, if you're seeing an error message that says you have an active suspension, it's possible that your account has been suspended.

You can log on to this link Learn why your account was banned or suspended from Xbox Live - Microsoft Support to see why you are banned. You can also check this link Xbox enforcement action FAQ | Xbox Support to check the community standards and for future reference.

As for the issues you're experiencing with the Game Bar, it's possible that these are related to the suspension or ban. However, it's also possible that there is a separate issue with the Game Bar itself. I recommend trying to troubleshoot the Game Bar by following the steps outlined in this article: windows 11 xbox game bar not working - Microsoft Community



Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

YanYannn
Microsoft Community Moderator

Well the problem is I can’t see the reason on why I got banned when I go to the enforcement page obviously I violated TOS but it doesn’t tell me what I said or did to deserve a ban, to play Xbox for years and just get banned without a reason is kind of crazy to me.

Do realize that providing the bandwidth for voice communications has an associated cost?

Someone has to pay for this and that is part of what your Gold membership pays for.

Ok then, now tell me this if we are paying for that then why you can ban people? They are paying for it and I think is not fair that you pay for something and get banned

(In ps4 you can’t be banned, you can’t report messages and you just have to ignore people)

Console bans are never a mistake. And posting your email on the forums might not be such a good idea.

Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations.

The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.



You might want to post in section 14 in order to get an official answer. Although they might just delete your thread and post a link like below as they do not discuss console bans.

Console Ban

You might also want to check out
this thread.

It's not a good idea to post your email address on a public forum.