Microsoft billing account details are correct

OldKnight990 · Nov 10, 2016

My billing information is correct so I'm just looking to fix it so I can get my deposit.

:)

glasgow_adam · Nov 10, 2016

Xbox rewards billing details for rewards are correct

Hi - my rewards account says I need to update my billing details- but they are already correct! Help please!

XBLRewards8 · Nov 10, 2016

Xbox rewards billing details for rewards are correct

Hello Straw Dog,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

XBLRewards8 · Nov 11, 2016

Hello Admiral Addy,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello Admiral Addy,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello IrN ChRiZ,

We have not yet received a concrete resolution date from the team working on fixing this issue. Apologies for the inconvenience. What is occurring is that your billable account info is not being properly indicated to our deposit, so it cannot complete the
process. Once they supply a fix for this issue, your deposit should complete as expected.

R4VER

I would double check on your microsoft account that your billing and card details are all correct and up to date.

Alternatively i would just check that Xbox live services are working in your area.

FreakRoach

No one here on the forums can access your account.

The error you mentioned is related to incorrect billing address details as per https://support.xbox.com/xbox-360/xbox-live/error-code-8c15000c

Make sure your billing address and Zip/Postal code are correct. You may want to look at your billing details here https://account.microsoft.com/billing/addresses
and correct the details before making a purchase.

onyxishere

The billing info shouldn't be needed. Why not try downloading the game from the console?

As for the second issue, the answer is no you cannot download a game to an alternate device then move it to the console. It must be downloaded directly to the console.

Microsoft billing account details are correct