Microsoft balance not having the correct amount in it.

Discus and support Microsoft balance not having the correct amount in it. in XBoX on Windows to solve the problem; Hello i am leaving this because i am angry about a glitch or mistake that has occurred. I had just under $60 Australian on my Microsoft balance account... Discussion in 'XBoX on Windows' started by CraigPlummer1, Dec 29, 2021.

  1. CraigPlummer1
    CraigPlummer1 Guest

    Microsoft balance not having the correct amount in it.


    Hello i am leaving this because i am angry about a glitch or mistake that has occurred. I had just under $60 Australian on my Microsoft balance account and i made a purchase of 5500 crowns for the game THE ELDER SCROLLS ONLINE. which is normally around $50 Australian but was on discount for around $35 Australian. I made the purchase and everything was perfect it said I had $25 Australian still left in my account. I then began playing elder scrolls and i got my premium currency, as i should have. Then the next day i went back to the shop to see what i wanted to buy with the remaining $25 before the sale ends on the 2nd of January, but when i arrived in the store i was horrified to see that my balance was under $1 Australian. I am requesting for someone to look into this and have the issue solved or at least explained to me before the 2nd of January because i need to make a purchase before the sale ends.

    :)
     
    CraigPlummer1, Dec 29, 2021
    #1
  2. Georges C. Win User

    Microsoft balance not having the correct amount in it.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Craig, I'm sorry for what you're going through, however as this forum is public viewing and unfortunately as independent consultants we don't have access to there's some data and neither your account, and we can't specify the actual reason or accurately verify this issue of the amount charged.

    To effectively clarify this issue, it is necessary that you contact Microsoft support directly via chat

    To do so go to the link below:

    https://support.xbox.com/en-au/contact-us
  3. zayeer Win User

    Pre-order Xbox Series X using Gift Card

    So if i top-up my Microsoft account balance with the correct amount using xbox gift cards, then click the change payment method link on the order page will then the option to choose the Microsoft account balance appear in the drop down??
  4. SGTNighthawk Win User

    Microsoft balance not updating

    I have tried these solutions but with no result. Ny microsoft account balance still says $0 but my Xbox still says the correct amount from the gift cards I redeemed. I'm not sure what to do.
  5. BarrelBurrito01 Win User

    Problem

    Whenever I buy a gift card and the correct amount of my microsoft balance isn't showing up I go into an xbox 360 game then go to the marketplace from the game's title screen. Then I find something to buy. Then I will click on the item but I won't buy
    it. Instead I click on change payment options then it will show my account balance with the correct amount. Afterwards I will hard reset my xbox one and that usually solves my problem.
  6. Francia J. Win User

    Microsoft havn't given me my money after refund was approved 1 month ago

    If you use a Microsoft balance as part of the payment it will be added to your Microsoft balance as well, the same amount that was used.
Thema:

Microsoft balance not having the correct amount in it.

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