Microsoft are impossible to contact

Hi Tony. My name is Kyle and I'm an independent advisor.

I’m sorry to hear you’re experiencing this issue, does this only affect F1? If so, please report this to EA for further help.

You can find more info on how to set up a case with EA at the EA Help website: https://help.ea.com/help/faq/contact-ea-help/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please reach back if you have further questions.

Thanks,
Kyle

If you are unable to log into an account to manage a subscription, then your only option is to have the financial institution attached to the payment method stop all payments to Microsoft. This is the only way to stop payments other than logging in to the account.

Hi Katlyn Green

I am happy to try and help you but please note that this is a community forum and is staffed by volunteers and gamers just like you - not Microsoft staff. We have no access to accounts, Microsoft systems or customer information and can only offer helpful advice.

I am afraid no-one here can help you with a billing issue. However, as you say that these extra charges are not appearing on your XBOX/MS account, it's worth eliminating the following possibilities: first, check if there is a service that you subscribed to and do not remember. Go to ( SETTINGS>ACCOUNT>SUBSCRIPTIONS ) on console, or on desktop you can do the same by accessing your Microsoft account: ( https://account.microsoft.com/billing )

You say you have already checked your order history, so that's eliminated, but it's also worth eliminating any former friends/roommates/ex-partners or family members with whom you no longer have contact whose account or service you may have paid for in the past. If they never changed payment information on their account for that service, it will still be charging to your bank account.

Please make sure you do these checks for ALL your XBOX/Microsoft accounts, if you have more than one.

If you can't see anything relating to that recurring charge anywhere in your XBOX or Microsoft account and you are sure it is not one of your other online subscription services and you really don't know what it is then it is possible that someone unknown to you has stolen your payment details and is paying for a Microsoft or XBOX service on a different account, with your bank details, fraudulently, without your permission.

If that is the case, you should contact your bank to get their advice and assistance as Microsoft will not be able to assist you with that at all - they cannot track or refund a charge if they do not know where the charge originates from. It may be that your bank can refund these charges, depending on their anti-fraud and identity theft processes. And, of course, if the charges are still coming out of your account now, you can only stop them by asking the bank to stop any future such charges or direct debits.

I hope that helps! If my solution solved the problem for you, make sure to come back and click "Was This Reply Helpful - YES" under this post so others with the same issue can find it quickly and easily

Yes, my informations is correct. I 'll call them.. Yes i'm french.

Ty for your answer.

I have this same problem, only with minecraft. I finally just got on the phone with someone then they hung up on me.

I've been overbilled on a recurring charge 4x what it should be, not to mention it reads as expired on minecraft at least six months.

This is just an unacceptable situation. one of the largest companies in america? we overbilled you? thats cool just pay it plebian.