Microsoft apps on my Laptop won't sign me in after i changed my Primary Email.

Discus and support Microsoft apps on my Laptop won't sign me in after i changed my Primary Email. in XBoX Accessibility to solve the problem; A few weeks ago i changed my Primary email from my dads to my own and afterwards any microsoft apps on my laptop(Xbox App, Microsoft store, onedrive,... Discussion in 'XBoX Accessibility' started by Tywer Mokeiaulani Stull, Dec 28, 2023.

  1. Microsoft apps on my Laptop won't sign me in after i changed my Primary Email.


    A few weeks ago i changed my Primary email from my dads to my own and afterwards any microsoft apps on my laptop(Xbox App, Microsoft store, onedrive, Etc.) won't let me sign in, as soon as i put in my password(Which i changed after this aswell) it says "Just a moment" then goes back to entering my password. It's a constant loop, i've waited weeks to tried and same happens, i've factory reset my laptop, changed password, reset the cache and repaired my microsoft store and nothing seems to work. I've seen other post on here about this problem and no one seems to have a fix yet. I am still able to sign in on my xbox Series X and my Phones xbox app without a problem, its just a problem with my laptop.

    :)
     
    Tywer Mokeiaulani Stull, Dec 28, 2023
    #1
  2. Hoskayra Win User

    Microsoft apps on my Laptop won't sign me in after i changed my Primary Email.

    I am very glad that the problem has been resolved, Blessings.

    Good day
  3. Tywer Mokeiaulani St Win User

    Microsoft apps on my Laptop won't sign me in after i changed my Primary Email.

    Was looking on how to remove the account and couldn't find it BUT i saw that i could sign in with my local account instead of my microsoft account(Accounts > Your Info), made my local account and then it finally let me sign in on everything. Thank you for the help and hopefully if anyone else has this problem maybe the local account will help.
  4. Hoskayra Win User

    Microsoft apps on my Laptop won't sign me in after i changed my Primary Email.

    Hello Tywer M, my name is Oskayra, and I will be happy to help you.

    Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

    Remember that this is a possible solution, if it doesn't work for you we can try another one.

    Note: This is a public forum therefore, I suggest you not share your personal information.

    I am very sorry for the problem you are going through, since you mention the problem of logging into several different applications, we can start trying to solve one by one. With the intention of being able to help you, I did an internal search on Microsoft support and they suggested the following steps to resolve the login problem in the Xbox App:

    Fix sign-in issues in the Xbox app:

    On your PC, go to Xbox.com and select Sign in. If there are problems with your account, the instructions will help you resolve them. If you can't get past the login screen, select I forgot my password and follow the instructions.

    If that doesn't work, select the Home button > Settings > Time & Language. Under Date & time, make sure Set time automatically is turned on. Open language & time settings

    If none of these options work, select the Start button > Settings > Accounts, then find the Microsoft account you used to sign in to the Xbox app and select Remove. Next, go back to the Xbox app and sign in with the Microsoft account you just removed. Open Settings

    Information Source (Credits): https://support.microsoft.com/windo...de-sesión-en-la-aplicación-xbox-40db5c71-aa95 -a508-5651-8eb5b56f5c60

    Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

    Sincerely,
    Oskayra.
  5. WPAK Win User

    email account problem

    Hi there,

    Hoping I understand the issue correct, the following steps might be an option:

    These steps should allow you to switch around the primary email addresses connected to both accounts

    (this won't change any purchase/services linked to the MS account, only the primary email)

    in order to achieve that, it might be possible to use a 3rd (temporary) email address (Microsoft Account).

    Currently both email addresses have a MS and Xbox Live Account.

    If you change the primary email for the account with the email address you want to use on your MS account connected to Random GT account to that new 3rd email address, that should result in the Celts12085 email to be free and after that you should be able
    to change the primary email address connected to the Aragorn12085 account to Celts12085 email address.

    This link shows the steps on how to change the primary email address on a MS account:

    https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account


    Keep in mind that None of these accounts should be logged in on any device while doing this, so not on Windows PC, Phone or console etc. The reason for that is, that if they are signed in at anything related to Windows (10) it could result in a new Xbox
    Live Account (with random GT) being generated.

    I hope the steps are clear and that I understood this correctly.
  6. XBF Houmaidi O Win User

    Transfer Progress Or SImilar

    Yes you can change the original email address. This process is called changing the primary alias. The primary alias is the email address that is used to sign in to the account. The article explains how to complete this process.
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Microsoft apps on my Laptop won't sign me in after i changed my Primary Email.

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