Microsoft and Minecraft account Hacked and unrecoverable

Discus and support Microsoft and Minecraft account Hacked and unrecoverable in XBoX Accessibility to solve the problem; As of a couple days ago I found out that my microsoft login no longer works. My original login username was just my gmail account, but when I went to... Discussion in 'XBoX Accessibility' started by Rabbie Khan, Feb 6, 2023.

  1. Rabbie Khan
    Rabbie Khan Guest

    Microsoft and Minecraft account Hacked and unrecoverable


    As of a couple days ago I found out that my microsoft login no longer works. My original login username was just my gmail account, but when I went to go put it in microsoft said it does not recognize a microsoft account with that username. When i tried creating an account using the same username I had been using before, the login page says my login is already associated with two accounts; one account I reconize as my father's, the other account however is something I've ever seen before. The unrecognized email address ends in @rambler.ru, some sort of russian email address. As it might be relevant, my laptop was infected last week with a russian bitcoin miner and I had to send it in to an IT shop for a full reset; this trojan had leaked a lot fo my personal data from my computer and I also had to reset my passwords for my email addresses and other services, so I suspect my microsoft account being hacked may be because of this as well. Because the email address is blurred out with the stars (eg. ti***@rambler.ru), I initially couldn't even try recovering my account through the recovery form. However, I was able to use my GMAIL account (which used to be the USERNAME for my HACKED microsoft account) to look at old emails from the microsoft account team. In gmail, the messages from the account team still used my original username in correspondance. But I was able to open past links sent by them, revealing the new username. Now that I knew the username of what was once my account, I was able to fill out the recovery form and get back in. My name, date of birth, and other information on the account seemed to be fine. I forget exactly what i did once i got back into the account, but I did something to try and remove the foreign russian email account, as well as changed my password. However, microsoft's account system said that I needed to wait an entire month before I could edit any security settings (which in hindsight is utterly ridiculous). So, after changing my password I logged off for the day as I could do nothing else. Today, I recieved an email saying my request to replace security info for the microsoft account was cancelled. On top of that, the password had been changed AGAIN and I could no longer login. AND EVEN MORE THAN THAT, the recovery form no longer works for me; when I foudn out today I couldn't login, I went straight tot he recovery form, put in the same information that got me in last time, and lo and behold, microsoft now sends me an email saying the information provided was not sufficient.

    To add insult to injury, my minecraft account is also locked, seeing how I migrated my mojang account to the microsoft system awhile back.

    I have emails from the microsoft account team to my gmail address (which again, was the login username for my now hacked microsoft login), but the recovery form has no place to provide this information. My phone number has presumably been removed from the account as I can't use that to login either.

    At the end of the day, I did not have anything of much use on the account except my personal information and minecraft account; if I could simply get these protected/secured I wouldn't car about anything else associate with the account.

    Please don't send those links to that recovery form and self-help guide, as I've thoroughly gone through both to no avail, I would immensely appreciate some human support during these trying times.

    Feel free to reach out for any information about the hacked account (original username, changed/russian username, past email correspondence proof)

    :)
     
    Rabbie Khan, Feb 6, 2023
    #1
  2. Georges C. Win User

    Microsoft and Minecraft account Hacked and unrecoverable

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Rabbie, I'm sorry about what happened to your account, however in this case you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

    https://support.xbox.com/en-US/contact-us

    Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

    Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.
  3. Maestro3 Win User

    Account Hacked and Unrecoverable?

  4. Colby Little Win User

    Can Xbox give me my deactivated hacked account games back?

    As the accounts been deactivated and unrecoverable, said by Microsoft themselves. I was just wondering if they could refund me with the money to a new account.
  5. FishMK1 Win User

    8007007A error

    Your account, like mine, is now dead and your profile is unrecoverable. Microsoft don't care.

    Buy a different console.
  6. Lucas Lauer Win User

    Unable to redeem Minecraft java even when owning Minecraft windows 10 edition.

    I did not understand, my friend. Your hacked account had Minecraft Java. Then, after it got hacked, you created another account and was given Minecraft for Windows? Microsoft or Mojang gave you Minecraft for Windows or how this happened?
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Microsoft and Minecraft account Hacked and unrecoverable

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