Microsoft and email compromised

Discus and support Microsoft and email compromised in XBoX Games and Apps to solve the problem; Good evening, my email account was compromised when I was hacked by a remote access trojan(RAT), and as a result, ive lost my microsoft account. This... Discussion in 'XBoX Games and Apps' started by Vihaan R, Mar 27, 2025.

  1. Vihaan R
    Vihaan R Guest

    Microsoft and email compromised


    Good evening, my email account was compromised when I was hacked by a remote access trojan(RAT), and as a result, ive lost my microsoft account. This has many products and thousands of hours on games that I own on that account, and so far, I've filled out the microsoft account recovery form a few times with zero answer on my gmail. They said that they'll get back to you in around 24hrs but its been a week since I first submitted something through the form and I havent even heard anything from microsoft back yet? can someone please advise as to why I may im not hearing anything on their side when trying to recover my account from them?

    :)
     
    Vihaan R, Mar 27, 2025
    #1
  2. SmartLace1968 Win User

    Microsoft and email compromised

    Hello this is Virginia O.

    I understand that you want to recover a hacked account.

    I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

    To recover your account please visit this page to be guided with the process:

    https://support.microsoft.com/en-us/account-bil...

    In here you will be given the steps and instructions as well on how to regain access to your account.

    I understand that you have already filled out the account recovery form multiple times to no avail. Nothing to worry because this time we'll give you the instructions and steps on how to answer the recovery questionnaire.

    Here is the direct link for the account recovery: https://account.live.com/acsr

    When you submit a recovery request online, please provide the nearest answer to all the asked questions.

    And it is important to not leave any questions unanswered.

    Please be guided with the steps and instructions on how to answer the account recovery form.

    A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

    Thank you for your cooperation. Have a great day!
  3. WPAK Win User

    email compromised

    Hi there,

    this is something only Xbox Support is able to fix, if you can't access your account when it was 'stolen' you need to contact Xbox Support like mentioned here:
    www.xbox.com/.../What-To-Do

    They will investigate and lock the account, but eventually the should be able to return you access to the account.

    Just be aware that it may take some time (days/weeks)
  4. StoneSuicide Win User

    email compromised

    Microsoft has suspended my account. I know that my email has been compromised because of the hacker changed my security settings and i cannot do anything, when i go cover my account it says that my account/email dosent exist and i cannot recover it because
    the hacker changed my email security settings
  5. geekfather Win User

    email compromised

    Unless you had someone login to your account then changing your email password would be the only thing you need to do. Did they access your XBOX account? Also would be a very good idea to change your XBOX live password and add the security proofs to your
    account. I have mine set to text me a code in the event someone would ever request a password change to my xbox account.

    Changing your XBOX password
    support.xbox.com/.../change-microsoft-account-password

    Adding proofs:support.xbox.com/.../add-security-contact-information
  6. StoneSuicide Win User

    email compromised

    I cant do neither of those also i guess ill just wait for the unauths form request and they will look into it
Thema:

Microsoft and email compromised

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