microsoft account was hacked and changed email and password

Sorry to hear that...

If you have important proof of ownership for that account (emails, important screenshots, etc)

You can try opening a 1:1 chat with Microsoft support and explain them the situation

If you're not able to prove your ownership, unfortunately you may need to create a new account

thank you for your reply but it didn't help as none of the options applied to my case

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this mate

Sorry to hear that your account has been compromised, you can try to recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

PS: Please note that here in the forums no one can assist you with this process / tell you the specific email / modify or share account details due to privacy and security reasons

Your Xbox Live account is linked to your Microsoft Account (Windows Live ID). Your MS Account consists of your email address and a password for the account. Without access to your Microsoft Account, you cannot recover your Xbox Live account. So, what you
are saying is that both your email address (the one that you used to create a Microsoft Account) and Microsoft Account were hacked? If your email was the only thing that was hacked, then your password should not have changed, it's a matter of really thinking
hard to what you might have used . If only your Microsoft Account was hacked, you can reset the password using the email address you used to sign up.



From what I understand though, you have no access to either your MS account or your email, in which case there isn't anything you can do but try to work with support, either from your email service provider (to recover your account so you can reset your
password) or from Microsoft/Xbox Live (so that you can recover your account to change the email/password associated with it).



The only way to play those games is to access the account on which you originally purchased them. There is no way at all to transfer the licenses, as was mentioned before.

1. if Microsoft were hacked and emails and accounts compromised it would be all over the news .

2. if this had happened they would force a password change on all accounts.

accounts don't just get hacked that easily. have you shared your account, are you game sharing with someone.