[Microsoft Account] Verification Code via SMS not Getting Sent

Hi Maryano. Sorry to hear about what happened. I know how frustrating that must be. I would feel the same way if I were in your shoes. Let's see what we can do about that.

I believe that the number isn't one of your account aliases, therefore it won't show under Account info. The system verification type you're getting there must be the verification procedure when the system asks you to verify your account because you're trying to access the sensitive information and settings of your account.

You may try to go to https://account.microsoft.com > Security > Advanced security options. You should be asked to verify your account when you click on it. Let me know if it's still the same issue.

I also suggest to try to do it on your other devices or internet browser.

usually verification codes are sent through email or sms. if you can't find it contact support.

That did not help. What i was trying to say is that that when i try to add mobile phone payment as a payment option, microsoft says that they will send me a verification code to my number via sms to confirm that it is me, however i never actually receive
this code.

Hi there! This is Virginia O.

I understand that you are experiencing issues getting the verification code.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check your email address. Make sure that the email displayed on the verification screen is correct. If you have multiple accounts, confirm that the one tied to Xbox and Microsoft Store is the one you’re trying to access.

And then search your email b looking for keywords like "Microsoft verification code" or "Account security" in your inbox. Kindly check your Spam, Junk, and other folders for the email.

Next is use an alternate verification methods. If you have other recovery options linked to your account, such as a phone number, request the code via SMS.

Or an authenticator app, enable it for verification.

Thank you for your cooperation.

Hi there! This is Virginia O.

I understand that you are experiencing issues receiving the verification code via SMS.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check phone settings. Make sure that your phone is not blocking messages from unknown senders.

Kindly restart your phone as well in order for it to refresh.

And then please re-send the code a few times because there can be a delay in receiving the SMS.

Next is to use an alternate method. If you see an option to send the verification code via email or the Microsoft Authenticator app you may choose it.

Thank you for your cooperation.