MIcrosoft Account thinks that I am not an adult

Hello JBOQ! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

Based on the fact that you can't create a child account, then it would be interesting to check if your account isn't part of a family group:

1. Go to https://family.microsoft.com/.

2. Sign in with your Microsoft account.

3. Find your name, select Leave family group, and confirm.

If you aren't part of a family group, or it says to create one, then try to change your date of birth from 1982 to something else, like 1990 on https://account.microsoft.com/profile. It can be any year before 2000 (just to be sure). After changing the date of birth, change it back to the correct date of birth, wait 15 minutes, and then check if you can create the child account.

My son has his own account, which is connected to my email...and my other email is strictly work

It sounds as tho the account, son's (gamertag) setup on the XBox is an adult account using your email assigned to your Microsoft account.

What needs to happen is an adult xbox account (think gamertag) needs to be setup with your adult email used for Microsoft account and then use the family setup and make your childs gamertag on the XBox a child account not an adult account.

I am sorry but no. You need to wait for your Microsoft Account to reach 18 years old to consider it an adult.

Thank you that’s great so I will make him a child Microsoft account and me an adult one.

When I set up the Xbox though and it asks for Microsoft account details would I put mine or his please? Sorry to not get this😊 If I put his on the Xbox won’t it think he is the adult leader again?

I dont think you understood correctly. Adult accounts shouldn't be banned for a swear word lol. They can censor that. Adult accounts are for adults not children.