Microsoft account stolen!

Sorry there is no way to track a stolen device like this. You can shutdown access to the console by changing your password to the account.

Microsoft does recommend that you file a police report and give them you console's information.

Here is a link to Microsoft Recommendation on what to do when your console is stolen: https://support.xbox.com/en-US/my-account/security/stolen-console

you can request a call back on
support.xbox.com

Thanks for the reply, Jerry. Based on my experience, the support will still require us to know the current email address of the account that we're trying to get back into because they need it in case it requires an escalation. A gamertag is not valid and cannot be used for recovery for security reasons.

I guess our best option here is for you to directly contact the Microsoft/Xbox support team to inquire and ask for further assistance regarding your account issue. Try to reach them out here https://support.xbox.com/contact-us

Hi

Thank You for responding. I have checked my inbox spam/junk folder but I cannot find any emails form Microsoft. i suspect, the hacker must've deleted every proof before I changed password to my inbox. On my console, I still have my hacked account, yet the email was shown as "non-existing" when I tried to fill the form. Also because of that I was able to set up a new Microsoft account using my old emial. I also have old emails form Microsoft informing me about connecting new aps to account and etc. Those were my actions tho. After 30th of May 2022 I didn't recived any messages from Microsoft, except those used to create my new account. Are You sure Microsoft support cannot recover my account using my XBOX gamertag or ID number of my XBOX One console? I also bought HALO: Master Chief Collection on Steam and first account assigned to that copy was my stolen account. I can provide screenshots of that purchase. I also have email from Mojang confirming my migration to Microsoft.

Thank You for responding and please respond if You have any other tips for me
Jerry

Hi Nedas! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access to any Microsoft System.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl