Microsoft account setup wrong

Hey Brad,

Whenever I try to do that on the xbox app on my phone or the xbox website it takes me to the exact same screen every time. I keep trying to find ways to change my privacy settings because I do not have a xbox console, but I can’t seem to find a way. Pls
help if you see this.

Same when i i tto join my friends on a realm it says gi to aka.mc/account settings but it never works

Hi Joseph,

Thanks for coming to the forums with your issue. Sounds like the cross play is not enabled in settings, were you able to look at the
privacy and online settings? We will give you the
steps to change the exact ones for the cross platform use.

1. You will go to the Xbox websiteand sign in.
   
   
   
   
2. Once signed in, click your picture top right corner go to Xbox profile.
   
   
   
   
3. Click on privacy settings.
   
   
   
4. Once in settings, under the picture see Privacy, Xbox One/Windows 10 online safety. Select the Xbox one/Windows 10 online safety.
   
   
   
   
5. You will see you gamertag you are looking for one setting:
   
   
   
   
6. The two you want to make sure say allow and everybody are:
   
   1. "you can play with people outside of Xbox live" set to allow
      
      
      
      
   2. Now click on privacy you are looking for one setting:
      
      "you can communicate outside of Xbox live with voice and text" set to allow
      
      
      
      

Hope this helps.

Brad

you need to check yours and his locations that are set on the account, sometimes this is set wrong which will cause this, this is not a microsoft issue rather a setup issue.

Hey there,

Please try the solution
here. If you haven't setup account security Proofs do that
here.