Microsoft Account Recovery Assistance Needed

Thank you,

I already tried to contact the chat support.

They said that the only way is to fill out that form to recover my account.

But I have been trying it for months without a success.

The reason is that the form asked me funny questions such as;

My Skype contacts and information which I used 15 years ago. How can I remember?

The outlook contacts and email subjects. Again how can I remember?

The card information when I was purchasing the game. Again this card was my previous card and not sure if everyone needs to remember their previous card information.

All in all filling that form is very challenging and expecting the people remember those information is unrealistic.

But I don't want to repurchase the game. Please help

Dear tahsin saygili,



Welcome to Microsoft Community.



According to your description, your Microsoft account for purchasing Minecraft has been locked. Don't worry. You can try the following suggestions of mine to restore your Microsoft account. I hope my suggestions can help you.



First of all, I would like to explain to you that Community is a place for everyone to exchange problems. And as Community Support, we have the same permissions as users. I'm sorry that I don't have enough permissions to directly help you unlock and restore your Microsoft account. You can try some of my suggestions below to restore your Microsoft account.



1. You can fill in the form through this link to view the reason why your account was locked. The system will review the reason why your account was locked and determine the recovery process.

Microsoft-Services Account Reset



2. I see that you tried to fill out the account recovery form, but it was not successful. I can only recommend that you contact Microsoft's online support staff to ask for help, and provide as much information as possible to prove that you are the owner of this email account, you can click on this link and follow the step-by-step instructions below to contact them. Contact - Microsoft Support

1). First, enter "MSA" in the search box and then click "Get help" then click "Sign in to contact support" at the bottom of the page.

2). Currently logged in to another valid Microsoft account. (Please make sure you sign in with your personal Microsoft account, not your work and school account, or you won't see option 3、4、5.)

3). Under "Products & Services", select "Other Products".

4). Under Category, select "Manage account security" and then click Confirm.

5). Click Chat with a support agent in your web browser.



Please contact Microsoft online support staff during business hours.



I hope this information has been helpful. If you have any questions, please let me know and I will be happy to help you further.



Have a good day.



Best Regards,

Ian Trinh- MSFT | Microsoft Community Support Specialist

You can try the account recovery from here https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

https://account.live.com/acsr

If the email and phone number have changed without your knowledge you will need to continue to work with official support to assist in your account recovery. support.xbox.com/contact-us

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Sorry about that. Unfortunately you will need to contact support a third time for assistance on this issue, as only they can assist with account recovery.

No one here on the forums can assist with account recoveries. If you are needing assistance with that you will need to continue to work with Xbox Customer Support.