Microsoft Account no longer exist

Discus and support Microsoft Account no longer exist in XBoX Accessibility to solve the problem; this is late but I've been trying to work on this with Microsoft since may and they still seem cannot to help me. around 5/20 I was playing Minecraft... Discussion in 'XBoX Accessibility' started by Robert Clawson, Nov 30, 2022.

  1. Robert Clawson
    Robert Clawson Guest

    Microsoft Account no longer exist


    this is late but I've been trying to work on this with Microsoft since may and they still seem cannot to help me. around 5/20 I was playing Minecraft with 2 of my buddies when we decided to call it a night, next day we decide to hop back on and i cant seem to log in to my account. after attempting to log in to Minecraft i go to the official Microsoft website to see if i just forgot my password, when i try using my email it says that this account doesn't not exist with this email. and i go to my Xbox my account is still there but it logged me out and when i try to log in it gives me a unknow email that i have never seen in my life so my account most likely got hacked and he changed the email and the password for my account, i tried to recover it during may and Microsoft said i could not provide enough evidence where there asking for stuff from 5 years ago like how the hell am i suppose to remember that still? I need Microsoft attention i need help recovering my account i spent way too much on that account to lose it.

    :)
     
    Robert Clawson, Nov 30, 2022
    #1
  2. JosefLBohorquez Win User

    Microsoft Account no longer exist

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Robert

    Sorry to hear that your account has been compromised, you can try to recover it following steps here:

    https://support.microsoft.com/account-billing/h...

    Please note that here in the forums no one can assist you with this process / tell you the specific-new email address / modify or share account details due to privacy and security policies
  3. MaxCantero Win User

    My Microsoft Account no longer exists?

    I have the exact same problem... what is going on with microsoft... luckily I'm not the only one with this problem!
  4. Georges C. Win User

    My Microsoft Account no longer exists?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello SureComet244547, from your description it seems that your account was hacked and after that your email was changed so you managed to make a new account with your old email.

    try account recovery by filling out the account recovery form below.

    Recover your account

    https://account.live.com/acsr

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...
  5. Georges C. Win User

    My Microsoft Account no longer exists?

    Hello again, in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    https://support.xbox.com/en-US/contact-us
  6. SureComet244547 Win User

    My Microsoft Account no longer exists?

    as you said my email on the account might have been changed on my old account so how can I fill out the recovery information? wouldn't it only help me recover the account if I know the new email the hacker used? I'll fill it out anyways though, even though its the same email I have on this account currently.
Thema:

Microsoft Account no longer exist

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