Microsoft account locked for violation of MSA?

Anthony P1 · Mar 2, 2023

My microsoft account has been locked. No reason given other than saying some activity that violates the Microsoft Service Agreement.

I filled out the form Microsoft requested that I fill out but no response or letting me know what next. Anyone have any ideas on what to do or who to contact beyond filling out the form as this is my primary account. Any thoughts would be great as this is significantly impacting me for obvious reasons? Thank you.

Here is the message on my account:

Your account has been locked

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

:)

Ben4724

Hi! My name is Ben an Independent Advisor and hope you are doing well.

With regards to your issue, based on my personal experience since I encountered this as well once you fill out the form provided on that same message you received, you should then receive an email within 24-72 hours for the update or status of the form you filled out. It could be sooner or later but I would suggest to check out for the email regarding this.

If you filled out the form already, no need to submit another request as that would only prolong the waiting period. Once you have your account unlocked, I suggest to also fully verify it via https://account.live.com/reputationcheck reason for this is to increase the reputation of your Microsoft account and prevent such things from happening.

Also, make sure to keep your recovery phone and email up to date to secure your account more.

I hope this littlet information helps on what to do next for this issue. Feel free to let us know if you have follow up questions and we will try with the best of our knowledge to assist.

Kind regards,

Ben

fredgiblet

You'll need to create a third Microsoft Account, transfer THIS account to the third MSA, then transfer your account to the desired MSA. You can try the transfer at Settings -> Account -> Account Security -> Change Microsoft Account.

Mister Gwyther

Hey there Bat! If you have an MSA already attached to a Gamertag, you'd have to log into that Gamertag and change the MSA email to something else. This will free up that original MSA to be used on another account. If you need steps for changing MSAs on profiles,
please check out our "Switch a gamertag to another Microsoft account" guide. Let us know how that goes, thanks!

maxen

The Gamertag is assigned to the Microsoft Account (MSA) you used to set up the device. As long as you set up the phone using the same MSA, it will pull in the correct Gamertag. If you used a different MSA this time, you will need to factory reset the phone
and re-do the initial setup in order to change the default MSA on the phone.

(By setting up the phone with an MSA, I am talking about the first MSA you enter, as this becomes the phone's default account, and all other MSAs are just email/calendar accounts.)

Let us know how you get on.

diogo roldao

Its when an account violates microsofts terms of service and they don't delete it but make it unusable, so Locked

Microsoft account locked for violation of MSA?