Microsoft account linked to Minecraft Hacked and suspended

Then i contacted Microsoft agents many of them told me different ways. I've told them everything i know and every proof i can give. Still after 4-5 agents I was unsuccessful, then in last i got an email which told me that "Unfortunately, during the investigation process, we found that your security information has been changed.

Unfortunately, when security features are updated on an account, we are unable to assist with an account recovery as these types of updates and/or removal are completely out of control of customer service. We are unable to make any changes to the security information on the account due to security protocols set up and the acceptance of the Microsoft Services Agreement when the account was created.

The only option we have is to permanently suspend this account to prevent any further use. At this time, I have successfully suspended this account, and this will remain on indefinitely."

So does this means that my Minecraft account i.e my 25$ is wasted? And i cannot even get my account back? Is there any way that i can get back my account. Idc about my Microsoft account but can i atleast get my Minecraft account back? Is there any way?. I can give any proofs but i just need back my Minecraft account

-Affan

***Moved from Gaming and Xbox/Account and profile/Account management***

- - -

The first agent should have told you that you had no chance of recovering this account. You shouldn't have had to speak to several agents.

I'm surprised that an agent said that the account would be suspended. They don't usually do that.

Your Minecraft account is lost, unrecoverable.

Don

Hey man, the issue you're describing sounds exactly the same as my issue. My computer was hacked, they took my Microsoft account too, contacted support and turns out the security details were changed, account suspended permanently. Looks like that's it. 20 euro and a lot of sentimental value down the drain. I still have hope that one day Microsoft will change the recovery process or make an exception for unfortunate users like us.

To be honest, I didn't think microsoft is so bad at security things. I'm disappointed from Microsoft. Even after proving, I'm ready to give more proofs like literally anything they ask for but I'm still not getting the account back. It's such a shame

Hello _Infernix_. I'm Arturo.

I'm sorry to hear the Microsoft account where your Minecraft progress is stored was hacked and suspended indefinitely.

Your inquiry is understandable, however, I regret to inform you that content stored on one Microsoft account can't be transferred to a different/new one. This, unfortunately, includes your Minecraft account.

Hello Kouhei, sorry to hear you've lost your account.

It is true that all content attached to an account is linked to that account and cannot be transferred and as this is an open forum populated mostly by gamers like yourself I'm afraid we would not be able to say whether or not your content has been lost.

However, what I can do is recommend staying in contact with support regarding this problem. If you haven't received a response back via email (be sure to double check your junk/spam folder) then you should contact support via https://support.xbox.com/contact-us for more information and help.