Microsoft account keeps signing into wrong xbox gamertag

Discus and support Microsoft account keeps signing into wrong xbox gamertag in XBoX on Consoles to solve the problem; I tried signing into the xbox app on my phone and i used the exact email that i used on my xbox account but it keeps giving me a random gamertag... Discussion in 'XBoX on Consoles' started by BlizzardFur, Apr 3, 2020.

  1. BlizzardFur
    BlizzardFur Guest

    Microsoft account keeps signing into wrong xbox gamertag


    I tried signing into the xbox app on my phone and i used the exact email that i used on my xbox account but it keeps giving me a random gamertag

    :)
     
    BlizzardFur, Apr 3, 2020
    #1
  2. TheStriderr Win User

    Microsoft account keeps signing into wrong xbox gamertag

    Is it always the same gamertag that shows up when you enter the email address?
  3. Mister Maka Win User

    Another user on this device uses this Microsoft account so you can't add it here

    Heya R4alGamer!

    It sounds like you might be using the wrong Microsoft Account to sign in. When you created your Xbox Live account did you by chance use a different e-mail address to sign up? Just to make sure, is R4alGamer the Gamertag that you're trying to sign in with
    or is it with a different Gamertag?
  4. BIZKUTZnGRAVEY Win User

    Preordered Titanfall twice...

    microsoftstore.com is your best bet. Make sure you sign in with the correct Microsoft Account Email that is associated to your Gamertag. A lot of people confuse their Xbox Gamertag contact email as their Xbox Microsoft Account since they get emails there
    about their Gamertag. Make sure if you use Windows 8, that you are signed into the correct account. You can check your Xbox Billing Activity at commerce.microsoft.com. If you don't see the charge, then you are signed into the wrong email...

    Hope this helps! Let me know if it didn't...
  5. Wille M. Win User

    Microsoft store keeps signing in wrong xbox account

    Hi, I hope you're doing great out there.

    I'm Wille, an Independent advisor and I am here to help you with your concern.

    I'm sorry that the Xbox app is exhibiting this behavior, I have some tips that may help, however I need you to answer the questions below:

    Press Windows+i or click Start Menu > Settings > Accounts > Your Information.

    -Is the signed-in account the old one or the one you want the Xbox App to auto-login in?

    Press Windows+i or click Start Menu > Settings > Accounts > Email & Accounts.

    -Is your old account listed?

    -Are you on Windows 10 or Windows 11? What is the version and build?

    Awating your reply. Hugs! :)
  6. wi7bit Win User

    Minecraft Login

    Hi ghost_hotline

    Recently, Microsoft started to integrate Minecraft Java accounts with Microsoft accounts. Could you have merged the wrong account at some point or signed in with the wrong account?

    More details on usernames and Gamertags can be found here:

    Minecraft: Java Edition Username VS Gamertag FAQ – Home
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Microsoft account keeps signing into wrong xbox gamertag

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