Microsoft account hacked, user ID changed and password. what can I do

DiannStrohecker · Nov 23, 2018

My Microsoft account was hacked and my password changed and user id too. What can I do t o fix this. Is there a phone number for Microsoft or can you only try chat or automated answers. Thanks

:)

xboxfelix · Nov 23, 2018

How to password protect your Xbox LIVE profile

Xbox LIVE password overview

It is possible to download your Xbox LIVE profile to several different consoles. You may need to do this if you have more than one Xbox 360 console, or you want to play games at a friend's house. In such a situation, you may want to password protect your Xbox LIVE account so that no one else can sign in using your profile.

Set the console to remember your password

Once you have downloaded your Xbox LIVE profile to a console, you will be asked if you want the console to remember your password. The Remember Password option is usually off by default. This means that you will be asked for your Microsoft account password every time you sign into Xbox LIVE.

If you don't want to be asked for your Microsoft account password every time you sign into Xbox LIVE, select the Remember Password option.

Change the password protection on your profile

You are required to set the Remember Password option after you download your Xbox LIVE profile. However, you can change the password protection on your Xbox LIVE profile any time.

If you don't need a password to sign in:

Sign into your Xbox LIVE profile. After you have entered your Microsoft account password, select the Remember Password option.

If you choose the Remember Password option, you will not be asked for your Microsoft account password the next time you sign into your Xbox LIVE profile.

If you need a password to sign in:

You can restrict access to your Xbox LIVE profile on any console using your Microsoft account password.

Steps to follow

1) Sign in using your Xbox LIVE gamertag.

2) Under Settings, select Account and then Account Security

3) Choose the option for Password at Sign In.

4) Select Require Password Here

You will be asked for your Microsoft account password the next time you sign into your Xbox LIVE profile.

How to password protect your Xbox LIVE profile remotely

If you downloaded your Xbox LIVE profile to another console and it is not password protected, or someone has compromised your password, you can change the password from a remote location so that no one else can access your profile.

Change your Microsoft account

1) Sign into accounts.live.com using your Microsoft account.

2) Go to Account Information and, next to Password, click Change.

You can also use your console to change your Microsoft account password.

Note: If the Xbox LIVE profile you downloaded does not require a password to sign in (You selected the Remember Password option), you will not be able to restrict someone from signing into your Xbox profile even if you change your Microsoft account password.

You can remove your Microsoft account password so that other people cannot access your Xbox profile on other consoles. This will ensure that a password is required before signing into your Xbox profile.

Remotely set a profile password from a computer:

1) Sign into your Xbox LIVE account.

2) Under Settings, select Account, and then Account Security

3) Choose the option for Password at Sign In.

4) Select On All Other Consoles.

Once you have done this, a password will be required to sign into your Xbox LIVE profile on all other consoles.

VibroPlex · Nov 23, 2018

gamertag change, need help please....

They can threaten, bluster and bully, but if you do not give up your information, especially your Microsoft Account (Windows Live ID and Password) they can't hack you. But, if they have your Microsoft Account and Password, a gamertag
change will not protect you, so there's no point in a change. Instead, set up your Privacy settings to allow voice and text only from Friends, and they won't be able to harass you.

XBF Javier R · Nov 23, 2018

Hello Diann,

Our suggestion for a Compromised Account is to follow the provided wizard, as it holds full details for securing
the account.

Another source for reference here is our Microsoft support article.

As an option as well, request a callback with our customer support team for further account investigation/review.

Try these options and let us know if this works.

Best wishes!

Independent Developer · Nov 6, 2018

Hello, Diann

Sorry to hear about your problem.

I have a few links you can try in order to recover your account.

Please fillout this form

Recover your account

More details on “hacked” accoints can be found here

https://support.microsoft.com/en-gb/help/10494/microsoft-account-how-to-access-a-compromised-account

If you continue to have issues recoving your account please contact the support

https://support.xbox.com/contact-us?isChatCallAvailable=fal

I hope you get your account back, please remember to keep safe online. Do not share your password etc with anyone and use a good antivirus! Like malwarebytes.

Goodluck!

Independent Develope

Hello, Diann

Sorry to hear about your problem.

I have a few links you can try in order to recover your account.

Please fillout this form

https://account.live.com/acsr

More details on “hacked” accoints can be found here

https://support.microsoft.com/en-gb/help/10494/microsoft-account-how-to-access-a-compromised-account

If you continue to have issues recoving your account please contact the support

https://support.xbox.com/contact-us?isChatCallAvailable=fal

I hope you get your account back, please remember to keep safe online. Do not share your password etc with anyone and use a good antivirus! Like malwarebytes.

Goodluck!

XBF Chris J

Hello there,

Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps
(if any) you’ve tried so far. That way we can tailor our support specifically to you.

Thanks again

XBF Javier R

Hello Diann,

Our suggestion for a Compromised Account is to follow the provided wizard, as it holds full details for securing
the account.

Another source for reference here is our Microsoft support article.

As an option as well, request a callback with our customer support team for further account investigation/review.

Try these options and let us know if this works.

Best wishes!

VibroPlex

They can threaten, bluster and bully, but if you do not give up your information, especially your Microsoft Account (Windows Live ID and Password) they can't hack you. But, if they have your Microsoft Account and Password, a gamertag
change will not protect you, so there's no point in a change. Instead, set up your Privacy settings to allow voice and text only from Friends, and they won't be able to harass you.

Thee MC

Your Xbox Live account is linked to your Microsoft Account (Windows Live ID). Your MS Account consists of your email address and a password for the account. Without access to your Microsoft Account, you cannot recover your Xbox Live account. So, what you
are saying is that both your email address (the one that you used to create a Microsoft Account) and Microsoft Account were hacked? If your email was the only thing that was hacked, then your password should not have changed, it's a matter of really thinking
hard to what you might have used

. If only your Microsoft Account was hacked, you can reset the password using the email address you used to sign up.

From what I understand though, you have no access to either your MS account or your email, in which case there isn't anything you can do but try to work with support, either from your email service provider (to recover your account so you can reset your
password) or from Microsoft/Xbox Live (so that you can recover your account to change the email/password associated with it).

The only way to play those games is to access the account on which you originally purchased them. There is no way at all to transfer the licenses, as was mentioned before.

Microsoft account hacked, user ID changed and password. what can I do