Microsoft account hacked contacting support is a battle

SeveX0 · Oct 5, 2022

Hello,

About 1 Month ago my Microsoft account got hacked and my password and email got changed.

I sadly lost acces immidiantly because I made the mistake to not add any phone number or 2fa

(I know this was dumb but I didnt realise that hacking random accounts was a thing and I learned from this)

The first thing I did was to fill out the recovery form but it didn't work because I didn't provide enough information( I filled the entire form)

Next I contacted the support and got in a chat with an agent. I had to fill out a form again and I had to wait a few days. They said I should get my account back, BUT I got an response that my account can't get recovered because some security information got changed. I don't understand this, because they also said in the email that they verified me as the owner of this account.

So I tried again, and again, and AGAIN

I tried this over 20 times for about 2 months because someone said this was the only thing I can do.

Is this true?

Did anyone have the same problem and was able to fix it?

This was my main account and I had rare DLCS

(The Ferryman Dlc for Sea of Thieves)

This is worth multiple thoasend dollars

I also played over 1k hours on this account.

So that's why I don't want to give up.

Is there anything else I can do but contacting support everyday?

If anyone knows what I can do please respond.

Thanks

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this SEVEX0

Sorry to hear that your account was hacked
If Microsoft support wasn't able to assist you with that or no further actions can be taken by them to recover / restore the account.

Unfortunately here in the forums isn't possible to receive assistance on this matter, because no one can access / view / modify account details due to privacy and security reasons

Just in case, if you didn't try it, you can try recovering the account using the following steps here:

https://support.microsoft.com/en-us/account-bil...

LonnieMizell

This happened to my son someone hacked his account and I have been battling microsoft for 5 days trying to get his account back! They keep saying someone will contact me and that has not happened.

Gérard Oomens

According to Microsoft:

How to recover a hacked or compromised Microsoft account - Microsoft Support

And have a look at:

Contacting support for a Microsoft Account - Microsoft Support

Contacting Microsoft support about your Microsoft account

Important:

To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details.
They cannot do more than you can do for yourself with the forms available from the website.

PalmettoBling

Was it your Microsoft Account that was hacked? It's unlikely that offical support would direct you to call another company. Can you provide some details on what was hacked, if it was Mixer, Microsoft, streaming service, or application account, we can try
and provide some more information.

Otherwise you can contact support at support.xbox.com/contact-us and ask them for the records of your contact to Microsoft Support and see if they have listed what actions you were directed to take in the work notes of the support request.

PlushRelic

Hello,idk2324

I would recommend following the steps on Microsoft support official support page to help you recover you hacked account you can access this here: How to recover a hacked or compromised Microsoft account

If this doesn't resolve you current issue with the hacked account i would suggest contacting Microsoft support as they will be able to assist you more with this issue you can contact them here :

Contact Us - Microsoft Support

If you need any more assistance with this issue don't hesitate to reply .Thanks

Hope this helps and have Great day . !!

Microsoft account hacked contacting support is a battle