Microsoft account hacked and email changed how can I get it back?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Dany23423

Sorry to hear that your account has been compromised, you can try to recover it following steps here:

https://support.microsoft.com/account-billing/h...

Please note that here in the forums no one can assist you with this process / tell you the specific-new email address / modify or share account details due to privacy and security policies

Hey Geroges! I got on my account but i can't seem to get into my xbox profile since the person that hacked it changed the email. Do you have any idea how i can get my old xbox account back and not my microsoft email since i just got it. Please

I never had a phone number connected to it, I have the hackers email, but if i try to log in using that gmail it obviously doesn’t work but when i go onto the recovery, it doesn’t let me use the gmail account because it is not in use, but when i go to create an account, it fails to let me do so

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear that your account may have been compromised. We’re here to help you regain access and secure it.

Typically, any changes made to a Microsoft account, such as updating the email address, may take up to 30 days to fully complete. Since you've mentioned that your email address was changed, you'll need to use the new email address to submit an account recovery request. You can do this by visiting the following link: https://account.live.com/acsr

This is currently the only way to attempt to recover access to your account. Once you fill out the form, someone from the Microsoft account recovery team will reach out to you via email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

If you're unsure of the new email address, you can try retrieving it here: https://account.live.com/username/recover using the phone number associated with your account.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope the information above helps. Let me know if you need further assistance. Thanks!

I see, thank you for the clarification. Just to confirm, have you tried using the new email address associated with your account to submit a recovery request at this link: https://account.live.com/acsr? If so, and the recovery was unsuccessful, I recommend submitting the form again, as that is currently the only method to regain access.

However, if you're unsure of the correct email address, there’s still a way to investigate, especially if you used a credit card on the account for a past purchase. Here’s what you can do:

1. Create a new Microsoft account. If you have other accounts, use that account instead.

2. Sign in to https://account.microsoft.com/billing/payments.

3. Scroll to the section titled "Don't recognize a charge on your bank statement?" and click Investigate.

4. Enter the credit card details that were linked to your original account.

5. This will show any transactions made with that card, even from a different account.

6. Locate a matching transaction and click on it—you’ll be able to see a partially masked email address associated with the purchase.

From there, you can check if the email looks familiar and use that email address to recover.

Hope this helps. Let me know if you need further assistance.