Microsoft account got locked for no reason and i cant unlock it

Hello



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Xbox Forum Moderator

Microsoft Community

Hello アメックス雅史 ,



Thanks for posting to the Microsoft community. First, we would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path?



Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi, Wajid9! I'm sorry to hear you're having trouble signing in to your account. No worries, I'm happy to assist you with this today.

Please know that we can utilize all available online resources to help recover the account. If you've already submitted the account recovery form and haven't received a response, have you tried resubmitting the form using a different email address under the 'Where should we contact you?' section?

https://account.live.com/acsr

I'm looking forward to your response so we can sort this out.

Thank you!

some guy hacked my account, and got my info and called Microsoft to have them suspend it or Lock it can i get it unlocked

i cant reset my console it will remove my original account that microsoft falsely locked and refused to unlock, my password doesnt work on it and hasnt for over a year i'd lose all games associated with that account so im definitely not doing that option