Microsoft account got hacked, is my Mojang account lost too?

Ian_Cotten14 · Jan 24, 2025

Hello, a while back I noticed that when I signed into my Minecraft account it was signing into another Microsoft account. This didn't matter for a while as my home computer was still logged into the main one, and so I didn't have to sign in myself. However, recently it signed me out of the main one, and again whenever I tried to log in it logged into the other ones. After going through my accounts and checking/fixing the email addresses, I made sure that there was no account that had the email I wanted, so that I could log into the account I wanted. However, in doing so it said that "that Microsoft account does not exist." When trying to create a new one using that email, it says that the account already exists. Doing some research, I am inclined to believe that someone hacked into my Microsoft account and deleted the email from it. However, this is the Microsoft account that I used to migrate my Mojang account. Does this mean my Minecraft/Mojang account is lost forever? I would hate to pay for the game again but more importantly I would hate to lose all of the progress I have on servers, and money spent on some servers. Not to mention I've had the Minecraft account for 10 years and have grown a good deal sentimental value to it.

If my Mojang account is lost, is there some way to recover it? If it helps I have attached a screenshot with the Minecraft profiles. playdead14 is the one with Minecraft bought and my Mojang credentials tied to it. I would greatly appreciate help.

Thanks, Ian

:)

Lumie Helps

Hi there Ian_Cotten14. I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account. Please keep in mind, this is a user forum, we are not Microsoft.

Unfortunately, yes, if your Microsoft account is stolen, so is your Minecraft account. No external proof like purchase history or screenshots of account info can be used to get back in.

There are aways to get back into your account, but you'd need to find your alias.

The first idea is to directly log into your account with your phone number.

You can find your username using this recovery tool: [https://account.live.com/username/recover] by inputting related data.

If this does not work, you can try to look for email receipts on alternative accounts or find accounts you made be logged into on different services.

Once you find the account, you'd need to recover it.

Important: The account recovery form can only be used if two-step verification isn't turned on.

You will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

Let me know if you need more help.

Regards,
Lumie

CrestedBubble9

My account XxShutYoMouthxX has been hacked too. Since it got hacked the hacks got me banned and not i lost all my games and can't play on xboxlive

Elias Jurju

So is there anyway to contact MICROSOFT support, my minecraft account got hacked and I've just written a support ticket to mojang, but since the account is a microsoft account (not xbox), I doubt they will be able to help me.

Anyone got a solution?

bigDblok177

My account got hacked and membership was stolen too.... Xbox didn't refund me for anything.... Lost $107 of my family plan....

Lucas Lauer

I did not understand, my friend. Your hacked account had Minecraft Java. Then, after it got hacked, you created another account and was given Minecraft for Windows? Microsoft or Mojang gave you Minecraft for Windows or how this happened?

Microsoft account got hacked, is my Mojang account lost too?