microsoft account funds unable to be used.

Discus and support microsoft account funds unable to be used. in XBoX Games and Apps to solve the problem; Hello I have been in chat with a very helpful support assistant and we are unable to rectify the issue. I have £28 in my microsoft account and i am... Discussion in 'XBoX Games and Apps' started by Dire Distortion, Apr 20, 2016.

  1. Dire Distortion
    Dire Distortion Guest

    microsoft account funds unable to be used.


    Hello

    I have been in chat with a very helpful support assistant and we are unable to rectify the issue. I have £28 in my microsoft account and i am unable to use that to buy any games. the games i have tried to buy are halo wars, halo reach, fall out 3, hydro
    thunder. halo wars is the title i would really like to play. the support assistant asked me to post here to have my account checked by a moderator

    kind regards

    :)
     
    Dire Distortion, Apr 20, 2016
    #1
  2. HyruleBalverine
    HyruleBalverine Guest
    Can not use Money in my Microsoft Account.

    SmackHead; currently the funds in your Microsoft Account cannot be used to purchase LIVE subscriptions. These funds can only be used for content such as games, dlc, and videos/music.
     
    HyruleBalverine, Apr 20, 2016
    #2
  3. BenjaminHatch
    BenjaminHatch Guest
    HELP EA ACCESS

    Microsoft account funds cannot be used to purchase subscriptions on the Xbox
     
    BenjaminHatch, Apr 20, 2016
    #3
  4. Smwutches
    Smwutches Guest

    microsoft account funds unable to be used.

    Support is partially incorrect. Moderators only police the forums and don't have access to your account. Since those are 360 games you would need to make the purchases on the 360 console in order to use the funds on your account. If you're trying to make
    the purchases on the One or through xbox.com you will not be able to use your Microsoft account balance as a payment option.
     
    Smwutches, Apr 20, 2016
    #4
  5. Dire Distortion
    Dire Distortion Guest
    oh that seems a bit silly to me. so the funds are xbox one only. to be used only on xbox one games and dlc not xbox gold either. i wish i had know that before putting the money on there

    forgive me I'm much more used to the playstation environment
     
    Dire Distortion, Apr 20, 2016
    #5
  6. Smwutches
    Smwutches Guest
    The money can be used for 360 content, but the website and One stores are set up differently than the 360 store and do not recognize those funds as a valid payment method for 360 content.
     
    Smwutches, Apr 20, 2016
    #6
  7. Dire Distortion
    Dire Distortion Guest
    so i have to buy them on a 360?
     
    Dire Distortion, Apr 20, 2016
    #7
  8. Smwutches
    Smwutches Guest

    microsoft account funds unable to be used.

    To use your balance for them, yes.
     
    Smwutches, Apr 20, 2016
    #8
  9. Dire Distortion
    Dire Distortion Guest
    ok thank you very much, I don't have a 360 but I'm sure i can use a friends

    thank you very much dude

    again sorry I'm not great with the xbox rarely use it
     
    Dire Distortion, Nov 2, 2018
    #9
  10. Smwutches Win User

    microsoft account funds unable to be used.

    To use your balance for them, yes.
  11. Smwutches Win User

    microsoft account funds unable to be used.

    The money can be used for 360 content, but the website and One stores are set up differently than the 360 store and do not recognize those funds as a valid payment method for 360 content.
  12. Dire Distortion Win User

    microsoft account funds unable to be used.

    oh that seems a bit silly to me. so the funds are xbox one only. to be used only on xbox one games and dlc not xbox gold either. i wish i had know that before putting the money on there

    forgive me I'm much more used to the playstation environment
  13. XxPieStomperxX1 Win User

    Unable to use Microsoft Account funds

    I have 14 dollars on my account and I'm trying to buy a month of Xbox live but when I go to select a payment option my Microsoft account is greyed out and sometimes it will say it is not authorized or something its very frustrating please help
  14. chotemaamu Win User

    Unable to use Microsoft Account funds

    The suggestion worked for me to. I talked to a customer rep and it seems the Paypal is not allowed for partial payments. A credit card is required for split payments.
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microsoft account funds unable to be used.

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