Microsoft account doesn't own Minecraft?

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Gerardo, recommends the following steps for a solution.

Beforehand, she remembers that using non-official clients like the one you mention is dangerous since they can end up stealing your data as has happened before with that type of Launchers.

To play Minecraft online, you must go to the following page, log in with your account and modify your privacy settings:

https://account.xbox.com/settings

You must set the following options to "Allow":

* You can play with people who are not part of Xbox Live.
* You can create and join clubs.
* You can join multiplayer games.
* You can add friends - Allow.

If these options do not appear and you are sent to a support web page with the title "Manage application privacy settings on Xbox" then it means that your account is a minor.

In order to modify the settings in this case, an adult account must add you to an Xbox family and add your minor profile to it from the following link:

https://account.microsoft.com/family/

Once your account has been added to the family, from the profile of the account of legal age you must enter the first link that I mentioned and now it will allow you to modify the privacy settings of your profile.

Information source (credits):
https://answers.microsoft.com/thread/1154ebde-700e-4cca-94e1-6c9778f1d287

I hope to be of great help to solve your problem.

Best regards,
Marvina.

We already got the Microsoft account that was linked to Minecraft account back... It's Minecraft says she doesn't own it. That's why we think the hacker transferred it.

Thanks for confirming. Would you please sign in to the Minecraft website and see if shows there that you own Minecraft for Windows or not?

If it also doesn't show that you own it there, unfortunately the game was probably purchased on another Microsoft account.

If I understood your situation correctly, your Microsoft account doesn't own Minecraft anymore and there's no way to "recover" it since your purchase is linked to another account. Sorry about this.

But to be honest with you, if you don't find the Minecraft order on your Microsoft account order history page (https://account.microsoft.com/billing/orders), you will not be able to ask for a refund of it.

Hi thanks for your help but I have triple-checked the account and it is owned on Xbox but on the Microsoft website it doesn't show that I own it, but shows some purchases for/inside the game for mine coins and skin packs but not the game. The only Minecraft purchase that is not any DLC/skin/texture packs is the Xbox One edition of Minecraft.