Microsoft account "doesn't exist"; when recreating, email is said to exist; then the email...

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I've tried the first two links, and it wants me to type in the email I want to recover, but when I put it in it says " this email doesn't exist" so I tried to recreate the email and it says "This email already exists".

But my microsoft account no longer existed so I had to recreate the account with the same email. And I bought my minecraft in a different shop

You can log into the email because the email is not from Microsoft, as I didn't mention the email doesn't exist, what doesn't exist is a Microsoft linked to it

Other users that encounter the same issues eventually find the correct email used for their accounts, as I mentioned, you can't create a new account with the same email even if the account gets deleted

I hit the change Microsoft Account and even went through putting in my email and PW and it said account doesn't exist...guess ill call support over the phone then, thanks