Microsoft account blocked for absolutely no reason

FirstLast_144 · Feb 18, 2022

So about a week ago I made a Microsoft account so I could play Minecraft again, as you now need a Microsoft account in order to play online. So I made an account and upgraded my old Mojang account, and just today I logged into minecraft.net to install Minecraft on my new computer only to see that my account had been blocked, for literally nothing. The message it gave me was "Your account has been blocked due to violations of the T.O.S." which is 200% a flat out lie. All I have done with my new account is play MC for a bit, I haven't done anything such as harass players online, or spread malware or threats, I have done NOTHING that would be in violation of the TOS, in fact, most of my playtime has been in single player worlds. I have had my MC account for a decade, I upgraded it from a legacy account, where you needed your username to login, then to a Mojang account where you used an email to login, then recently to a Microsoft account, where you need a Microsoft account to login. Playing MC is the ONLY reason I even made a Microsoft account in the first place. The account I'm using now is with another email I have, because I'm locked out of my normal MS account. I don't have a phone number either to provide for recovery. Why can't I just use my normal email to get my account back, and why was it even blocked in the first place?

:)

XBF - Hayabusa

Hi FirstLast_144,

Unfortunately, if your account had an enforcement action, Xbox Support advocates do not have access to your enforcement activity details and can’t assist you with questions or remove the suspension from your account.

If you need assistance, go to https://enforcement.xbox.com to view your enforcement history or start a case review if applicable.

Additional Resources:

Types of Xbox enforcement actions | Xbox Support

How to submit a case review | Xbox Support

Vardagul

Thank you for your response. I know that this situation can be difficult for you. However, the community forums can't assist with unauthorized charges and compromised Microsoft accounts.

Just a friendly reminder that we are Microsoft users just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

Unfortunately, Microsoft support is the only option we have.

Kind Regards,
Darhlene

Jacob J Paris

I have already filled out all the form and the ai recovery says that they can’t prove that it’s me that owns the account. It is ridiculous that there’s nobody that can help me. I call everyday and get the same answers.

Vardagul

Hi Jacob! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

Try to follow the instructions on this interactive tool to check if you can recover your compromised account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Kind Regards,
Darhlene

SweetMonet

Hi, Mahmoud! I'm sorry to hear you're having trouble signing in to your account. No worries, I'm happy to assist you with this today.

Please know that we can utilize all available online resources to help recover the account. If you've already submitted the account recovery form and are still not getting any results, I would suggest trying these steps and see if you can reach the Xbox customer support for them to further assist you with this issue.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Unable to sign Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Kindly take note of the Phone support availability.

Monday to Friday: 6:00am-5:00pm

Saturday to Sunday: 6:00am-5:00pm

Let me know if that works. Thank you!

Microsoft account blocked for absolutely no reason