Microsoft account being lost and I need to unlink it from my playstation or regain access

Discus and support Microsoft account being lost and I need to unlink it from my playstation or regain access in XBoX Accessibility to solve the problem; When I was younger, I played Minecraft on my Nintendo Switch and had to create a Microsoft account to play online. I used my mom’s email to do that. A... Discussion in 'XBoX Accessibility' started by Porter Mckenny, May 11, 2025.

  1. Microsoft account being lost and I need to unlink it from my playstation or regain access


    When I was younger, I played Minecraft on my Nintendo Switch and had to create a Microsoft account to play online. I used my mom’s email to do that. A few years later, I made a new Microsoft account with my own email to try playing Minecraft on my computer, but I couldn’t figure it out, so I gave up and forgot about that account.

    Later on, I got a PlayStation and wanted to play Minecraft there too, so I used my mom’s email again to sign into Microsoft on the PlayStation, and it worked. Eventually, I decided I wanted to use my own email instead, since I was old enough, so I transferred the account from my mom’s email to mine.

    What I forgot is that I had already made a Microsoft account with my email years ago, so when I tried to transfer the account, it messed everything up and now I’m locked out of my old account. This is a problem because now I want to get Forza on PlayStation, but I need a working Microsoft account linked to my PSN. Since my PlayStation account is already linked to a Microsoft account I can’t access, I’m stuck and can’t sign in.

    Is there anything I can do?

    :)
     
    Porter Mckenny, May 11, 2025
    #1
  2. KindGryphon Win User

    I need help finding this email from this XBOX Profile.

    So recently, I remember my old account associated onto my PSN account, and basically I'm trying to regain access to the old account.

    But then suddenly I forgot the email for this XBOX Profile "ANewGamer098123".

    I really, REALLY need help on this, I'm trying to sign in to this account. So that I could remove access to that old account, and add my main account to the Minecraft game.

    I'm on the PS4 console, and it is still permanently linked from my old Microsoft account to my PSN account unless I unlink it while I'm signed in to the old account "ANewGamer098123". (a.k.a again need the email from that XBOX Profile)

    Could you please help me find the email from the XBOX Profile I just said? Thanks...
    You wont be able to do this.

    Per https://help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-4-FAQ

    Note: Once a Microsoft account has been linked to a PlayStation® account, neither the Microsoft account nor the PlayStation™ Network account can be associated with a different account.

    If you choose to unlink accounts, then purchases will be returned to the account which made the purchase. Even after unlinking, Microsoft and PlayStation® accounts can only be re-linked to the original account.

    It also says:

    Note: As of March 15, 2023, please DO NOT unlink your MSA from your PlayStation account via the in-game menu. You will be unable to link it back if you do so.
  3. XBF Brad A Win User

    Signing in

    Hi fellow gamer,

    Thanks for reaching out to the Xbox forums. We see you have a question on unlinking accounts. You will need to reach out to Playstation support on how to unlink accounts. You can use the

    lost password solution
    to recover/change password.

    Thanks,

    Brad
  4. Tadeu dailson Win User

    I have a problem logging into Minecraft on my PlayStation device, a problem says that there is a connected account, and this is a connected account, I do not remember any of its information

    Hello, I hope you are well.

    Please try these steps.

    If the error in Minecraft on PlayStation indicates that there is a connected account and you do not remember the information, it means that the account is linked to your PlayStation Network account. To solve this, you need to unlink the Microsoft account from the game and then try to link it again.

    How to unlink and relink:

    1. Unlink:

    Access the Minecraft settings menu on PlayStation.

    Look for the option "Unlink Microsoft account" or something similar.

    Follow the instructions to remove the linked account.

    2. Relink:

    When trying to log in to Minecraft, select the option "Sign in with Microsoft account".

    Access the code redemption website on your computer or smartphone.

    Enter the code that the game is displaying and log in with the Microsoft account you want to link.

    If you cannot remember the email address of the Microsoft account:

    Check if there is any account information saved in your browser or device.

    If you can't find it, try using Microsoft's account recovery service (if the account was used for your PlayStation account, the email address must be registered
  5. SmartLace1968 Win User

    How do I unlink a Microsoft account I can’t access from my PlayStation account?

    Hi there! This is Virginia O.

    I understand that you want to unlink your Microsoft account from your Playstation which you no longer have access to.

    I apologize for the inconvenienced this has caused you. I will do my best to help you.

    To set your expectations properly, unlinking a Microsoft account you no longer have access to from your PlayStation account is not be possible directly.

    Since you can't access the Microsoft account, unlinking it through the usual methods is not an option. Because when you unlink an account you should have access to the Microsoft account that you wish to be unlink from your Microsoft account.

    You can reach out to PlayStation Support: https://www.playstation.com/en-us/support/?coun... seek further asisstance regarding this matter. Kindly give them as much information they needed and explain your situation.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Thank you for your cooperation.
  6. KindGryphon Win User

    How to unlink

    I need to unlink my PlayStation Network account from my old Microsoft account which I don’t remember, & link it to a new Microsoft account to play Minecraft
    You can unlink the psn account however you CANT link a different one.

    Note: Once a Microsoft account has been linked to a PlayStation® account, neither the Microsoft account nor the PlayStation™ Network account can be associated with a different account.

    If you choose to unlink accounts, then purchases will be returned to the account which made the purchase. Even after unlinking, Microsoft and PlayStation® accounts can only be re-linked to the original account.

    This is coming right from the Minecraft website

    https://help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-TM-4-FAQ
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Microsoft account being lost and I need to unlink it from my playstation or regain access

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