Microsoft account appears maliciously 'claimed' as someone else's child.

Early this year it came to my attention that my MS account was being claimed as a child in an unfamiliar 'family'. I received some help for my issue in June of this year (fixed the age listed on the account), but desperately need further help. This person
still has me illegitimately claimed as a child under their 'family', and appears to be making suspect email addresses with my information (for reason unknown, but for which I presume are malicious) and including them as children in this family.

I have never been subscribed to a MS account as a child (originally obtained a hotmail account approx 20 years ago, as an adult... lost account to apparent account theft... now utilize gmail for personal use as MS will not return my Hotmail account), and
would never have become listed as a member of a family of someone I do not know. This has been done by somebody else for what appear to be malicious purposes (which I do not understand). Because permissions apparently need to be granted by the 'parent' "Trisha
Hacksworth" (someone I do not know, and who will not return my emails) in order to leave the family, I AM NOT ALLOWED TO LEAVE THE FAMILY, despite being an adult and having the correct age listed in my MS account. I need to have my account removed from this
family immediately. Please know that any assistance is massively appreciated.

The illegitimate family that has claimed my account -as well as hosts fake email accounts with my name on it is shown in the screenshot below. i would also like to report this 'family' or adult, as malicious, and have had poor luck using the email support
to do so.

Apologies for the info dump, but i'm simply stumped here. I can't quite make out how someone can, against your will, hijack any degree of the functionality of your account in this way and not have an obvious avenue of recourse available from MS.

Thank you in advance.

Kylan

PS- would love to figure out WHY someone would do this? And further to create email accounts with my name and add them as children is again beyond me. see below

:)

 

Xbox time control

I am having a really diificult time setting up time limits.. my child has microsoft account and he appears on my MS account as a child. But nothing happens on xbox when it is supposed to according to the schedule i set.. Please help

 

Someone else's email.

Hey there WavyBEJ,

You'll want to change the email address on the account for sure, but since you don't have access to the email address I would contact the chat/phone teams for some options.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Unfortunately, Microsoft Support doesn't monitor these forums for this type of situation. You should reach back out to
Xbox Live Support to discuss this situation with them, potentially referencing your previous case.

 

Since the management of your child account is managed by the Microsoft Account family settings, Xbox support can't do much.

You will have to
contact the Microsoft Support for that issue instead of the Xbox support.