Mic isn’t working.

Discus and support Mic isn’t working. in XBoX Rewards & Social to solve the problem; So yesterday got home from work, booted up the Xbox and joined a party with my buddies. Only problem was is they can’t hear my speak. Yeah can hear... Discussion in 'XBoX Rewards & Social' started by joseph scism, Oct 16, 2022.

  1. joseph scism
    joseph scism Guest

    Mic isn’t working.


    So yesterday got home from work, booted up the Xbox and joined a party with my buddies. Only problem was is they can’t hear my speak. Yeah can hear them just fine but even with me going through every possible setting/ help page……nothing. Even went and bought a different headset that was wired instead of wireless and same thing. I can hear but they can’t hear me. Xbox customer service did jack all to help when I called earlier so I’m hoping someone has a solution that doesn’t involve me getting a new console.

    :)
     
    joseph scism, Oct 16, 2022
    #1
  2. joseph scism Win User

    Mic isn’t working.

    Since you work for Microsoft is there a chance you could possibly see if my account was muted ? I don’t have any outstanding enforcement issues or anything but my buddy said he got his account muted my Microsoft one time on accident and they didn’t know.
  3. JosefLBohorquez Win User

    Mic isn’t working.

    Hi, sorry for the confusion
    I don't work for Microsoft, you can check who is who here:
    https://answers.microsoft.com/en-us/page/faq

    Also, if you are not able to see an enforcement action in your account history. This means that you're not banned and if that was the case, you shouldn't be able to use the Xbox mobile app to join parties

    You can try to isolate the problem even more testing your account on a different console
    That could help
  4. joseph scism Win User

    Mic isn’t working.

    I’ve done quite a few MAC address restarts and nothing changes.
  5. JosefLBohorquez Win User

    Mic isn’t working.

    If you already tried the offline update the next step in this case is report the problem to the Xbox team with advanced diagnostics to see what's going on

    https://support.xbox.com/en-US/help/account-pro...

    Because we already tried everything from your side
  6. JosefLBohorquez Win User

    Mic isn’t working.

    Thanks, that helps to isolate the problem a bit more.
    Joseph, please try this on your console:

    Open settings > general > volume and audio output > once there
    Select for both Headset and Speaker audio "Stereo uncompressed"

    After that go to additional options > Make sure all the options there are unchecked

    Under volume options > chat mixer > select Do nothing
    And under party chat output > try first leaving headset
    And if the issue persists leave speakers and headset

    ---------

    If the issue persists and in case you didn't try it, could be nice perform an offline update for your console. In that way Xbox system will be installed/updated from scratch.

    For this you need a USB and PC to format it and transfer files provided in the link below (with detailed steps and requirements):

    https://support.xbox.com/en-US/help/hardware-ne...

    PS: if maybe you're using an insider build you need to leave the program first. If not the offline update is not going to work
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Mic isn’t working.

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