Mi consola se Apaga [My console turns off]

Hey there SuaveUmbrella4 ,

Thanks for reaching out to the forums for advice on what to do if your console turns off like that. I can totally understand how this could be pretty frustrating. I suggest checking out and trying the steps outlined in our support page entitled

Troubleshoot Xbox One unexpectedly turning off at your earliest convenience.

When you get the chance, give that a shot and let us know that helped.

Much thanks!

Checa si la ventilación de la consola es adecuada y que no este en un lugar cerrado

[Translation-Check if the ventilation of the console is adequate and that it is not in a closed place]

Ok, intenta desconectar la consola, por cierto tiempo y vuelve a encenderla.

Generalmente las consolas se apagan para evitar sobrecalentamiento. Entonces puede ser que el lugar donde está la consola no este lo suficientemente ventilado o tenga exceso de polvo.

Si aún que cambiaste la consola de lugar no funciona, entonces tendras que generar una orden de reparación.

Pero no te preocupes, las consolas tienen 1 año de garantía, asi que por lo que comentas esta dentro de garantía.

Te agrego el link para solicitar tu orden de reparación.

https://support.xbox.com/es-mx

[Translate]

Ok, try to disconnect the console, for a while and turn it back on.

Usually the consoles are switched off to avoid overheating. Then it may be that the place where the console is not sufficiently ventilated or has excess dust.

If you still changed the place console does not work, then you will have to generate a repair order.

But do not worry, consoles have 1 year warranty, so you comment is within warranty.

I add the link to request your repair order.

https://support.xbox.com/es-mx

Gracias por contestar

Ya cambie de contacto pero sigue igual lo prendo y en unos segundo se apaga

[Translate]

Thank you for answering

And change contact but still the same as turn and in a second turns off

Tal vez la fuente de poder tuvo una descarga, de casualidad no tienes garantia? Porque si cambiar de contacto no funciona una o marcas a soporte tecnico de xbox o la llevas con la garantia :/

[Translate]

Maybe the power source had a discharge, by any chance you have no guarantee? Because if you change contact does not work one or brands to support Xbox or carry it with the warranty:/