Messed up my Xbox system

Hi Francia

After I did the reset

This is what was in be known to me changed to

I contacted old friends and re added them, then someone told me what it was, even though on MY screen it said differently

So I’d added everyone as “see diagram” and not as xHUSTLER1x

Then someone suggested doing a “rename”

So think I’ve lost everything

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It may mean that you're signed in under the wrong account. Can you please sign in to https://account.xbox.com/profile and check if you can see the correct profile from there with all of your friends?

If yes, please double check the Microsoft email address as you may have used the wrong info signing in to your Xbox.

I need my xbox sharing reset my daughter decided to mess with it and now my game system is messed up

Hey mate,

They'll tell you to go to the preview program support forums no doubt, as that is the only place to go for a support agent who works on the program as far as I'm aware.

Have you tried it with an ethernet cable? Just to rule out whether its the wireless receiver causing the issues. Just something to try whilst we're waiting for your access

Cheers

Denaz

Turn your Xbox off and unplug the power cord from the back for 2 minutes. Plug it back in and turn it back on.

Also, when a member of Support sees your post, they can get you access to the forums.