Mergest Kingdom progress reset

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jessica

If I understood correctly you want to delete all the progress made for this game, right?

Is this the game?

https://www.microsoft.com/en-us/p/mergest-kingd...

Hi, Yuhao Li

I tried also to play mergest kingdom in crazy game and still white screen appeared

I tried to install the game in microsoft store and it works. but the problem is my progress is in MSN account. the option only available is connect to facebook which is you will again start to the beginning

I tried to open in other browser the cleverapps game mergest kingdom like google chrome or firefox and yet still white screen appeared.

I also do click other games link to microsoft edge that host cleverapps games and all there games appeared white screen not loading.

I admit the error because i do the reset settings on edge after the reset the mergest kingdom is now not loading but other games in microsoft is working except for the games link in all cleverapps

I try wifi and internet connection fix still problem persist. I dont know if the microsoft edge blocks cleverapps games but im sure that it works on early days. the reset of edge is i think the cause. my microsoft edge is built in cant uninstall it only offers repair

and if there is another way to refresh the games that are only link to other websites games like cleverapps

My progress game is in MSN account. if i could only switch it to facebook or google account then i can continue my progress



Thanks for your response Yuhao.

When you launch the game you should see that it's syncing. Also, on your settings, you should see at least an account connected, it can be a social media account as well.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to repair the game by following the steps below:

Settings > Apps > Apps & Features > Search for the game > Advanced Options > Repair.

After that restart your PC.

In regards to your question, this will really depend with the game support.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Pat

Sorry to hear that, if you lost progress for this game you may need to reach the developer / game creators to see if they can rollback/restore the progress .

Just as a last advise, if your grand daughter plays the game on different devices usually the best option is leave opened the game for a couple minutes after every game session (sometimes the upload to the cloud can take a while) and then close the game