Menu and right thumb stick not working

Hi Satoshi, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

Open the Microsoft Store.

Search for Xbox Acessories app.

Install and Open the Xbox Accessories app.

Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.

When the controller is connected, you'll see the message Update Required if an update is mandatory.

Install the update.

For more information: https://support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller

Hi,

Thank you for replying so quickly.

This problem is not just with one controller, it happens with all my controllers. The right thumb stick does not work.

I already had done the factory reset, saving games and apps before making the post. I also went into the accessories menu for controllers to the configuration menu and tested the buttons on all controllers. In the test it shows all buttons including the right thumb stick work. Then I went to the menu and switched the thumb sticks. When I went back to the Home Screen the right thumb stick was working but the left was now unresponsive. I will try to do another reset but I don’t believe it has to do with the controllers it’s definitely something with the console. If it doesn’t work I guess I’ll have to send it in for repair.

Thanks again for your timely response

Menu is three dashes stacked like a burger. Above and slightly left of the right thumb stick.

Nope! On the menu you can use bumpers to jump between menus and it seems like the "x" and "a" buttons works but you cant use the thumb sticks to do anything.

It took me a while to adjust, but now that I have, a regular Xbox controller doesn't feel right after spending a couple weeks with the Elite 2.

I'm using the middle thumb stick tension for both thumb sticks. For my right thumb stick I changed the settings from Default to Instant. I have the left thumb stick set to the middle tension as well with the settings at Smooth.